Product Program Growth and Volunteer Engagement Manager

Jobtailor; Paramus (NJ); On-site; USD 48,000 - 64,000; Full time

Job summary

GSNNJ is seeking a Program Coordinator to support the Director of Product Program in budget administration and day-to-day operations of council product programs. You will help ensure accurate transactions and safeguard assets while driving engagement among girls and volunteers.

This role builds partnerships with Service Unit volunteers, coordinates cross‑department support, and provides training and materials to promote participation.

Qualifications

• Associate degree (or equivalent experience) required.
• Bilingual skills preferred.
• 2+ years in CRM, volunteer management, community organizing or customer service preferred.
• Excellent written and verbal communication.
• Exceptional time management to handle multiple tasks and deadlines.
• Understanding of revenue drivers and program performance is helpful.

Responsibilities

• Support Director of Product Program with budget administration and operations of council product programs.
• Drive program sales and participation goals by managing initiatives and growth strategies to engage girls and troops.
• Evaluate program performance and trends, making data-driven recommendations for new markets and improvements.
• Build proactive partnerships with Service Unit volunteers to coach, support, and recognize participation.
• Collaborate across departments to recruit and engage volunteers in product programs.
• Serve as liaison between Service Unit volunteers, core team, and Director to ensure program implementation and communication.
• Provide materials and guidance to ensure successful programs and collect program funds and settle delinquent accounts.
• Deliver professional customer service to members, volunteers, staff and community contacts.
• Help align product program participation with broader goals like membership growth and retention.
• Champion inclusion and belonging by fostering inclusive volunteer engagement.
• Provide cross-functional support and act as backup during peak periods or absences.
• Perform other duties as required.

Skills

Volunteer management

CRM experience

Customer service

Bilingual

Time management

Microsoft Office

Relationship building

Education

Associate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

GSNNJ is seeking a Program Coordinator to support the Director of Product Program in budget administration and day-to-day operations of council product programs. You will help ensure accurate transactions and safeguard assets while driving engagement among girls and volunteers.

This role builds partnerships with Service Unit volunteers, coordinates cross‑department support, and provides training and materials to promote participation.