Program Coordinator

Socket.dev; Decatur (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Program Coordinator to develop, implement, and oversee year‑round opportunities for girls aged 5–17, while collaborating with volunteers to expand membership and programs. This role covers Events, Product Sales, and Outreach within the local market.

You'll manage Salesforce workflows, track outcomes, and prepare reports for stakeholders, ensuring inclusive, youth‑centered programming and strong community partnerships.

Qualifications

• Must be a registered Girl Scout member.
• Bachelor’s degree preferred; equivalent experience acceptable.
• Ability to travel occasionally.
• Flexible schedule including evenings/weekends.
• Pass criminal and background check.
• Two professional references, with one supervising.

Responsibilities

• Provide resources and guidance to help volunteers succeed at the service unit level.
• Manage cases and tasks in Salesforce; train volunteers on program platforms.
• Address complaints and ensure alignment with policies and laws.
• Track activities and expenses for grants and funding sources.
• Develop and maintain relationships with schools, partners, and GSUSA.
• Prepare reports and share insights with staff and volunteers.
• Ensure diversity and inclusive program design.

Skills

Interpersonal communication

Volunteer management

Customer service

Cross-functional collaboration

Education

Bachelor’s degree

Equivalent education/experience

Tools

Salesforce

Microsoft Office

gsvents

doubleknot

Job description

Description

The Program Coordinator is responsible for ensuring the continuity and growth of programs by developing, implementing, and administering year-round opportunities which meet the contemporary needs of girls aged 5-17, and to work with volunteers to offer membership and program extension. The Program Coordinator is responsible for three of the four offerings in their assigned market: Events, Product Sales, Outreach.

Requirements

General Responsibilities

• Provide resources and guidance to help volunteers succeed at the service unit level.
• Manage cases and tasks in Salesforce; train and assist volunteers on how to use the fall product and cookie program platforms; and train volunteers in how to register for events and camp using gsvents and doubleknot.
• Address complaints and resolves issues in alignment with council policies, practices, and applicable laws.
• Contribute to messaging in pursuance of funding and execute funded projects.
• Track programmatic activities and expenses for program grants and other funding sources.
• Communicate effectively with diverse audiences, including, but not limited to, youth ages 5-17, adult volunteers, coworkers, potential funders, and business partners.
• Gather and evaluate feedback, analyze program outcomes, and prepare reports to share insights with staff and volunteers.
• Prepare reports, presentations, and other communication to share program achievements, challenges, and opportunities with stakeholders.
• Use evaluation findings to inform programmatic decision-making, identify areas for improvement, and implement changes to enhance program quality and impact including keeping designated program partners informed of participant progress in programs.
• Manage and maintain accurate records of program participation, volunteer involvement, and program outcomes.
• Develop, implement and oversee effective budget management practices with regional program budgets.
• Stay informed about best practices, trends, and innovations in youth development, education, and community programming to inform program design and implementation.
• Proactively anticipate potential issues, obstacles, or opportunities, and develop actionable plans to achieve goals while addressing unanticipated challenges.
• Analyze market trends and community needs to develop innovative strategies for effective planning and delivery of youth programs and events.
• Cultivate new and maintain existing relationships with individuals, businesses, schools, community partners, GSUSA, and other stakeholders to support organizational goals and initiatives.
• Stay current on GSUSA initiatives as well as national and local trends impacting youth programming.
• Ensure the interests, values, and needs of girls of all diverse racial, ethnic, cultural and disabled are reflected through various programming opportunities based on evaluations.
• Perform other duties as necessary or assigned.

Events

• Design, implement, and evaluate year-round programs that cater to the diverse needs and developmental stages of girl members.
• Provide engaging curricula aligned with the Girl Scout Leadership Experience (GSLE) framework, focusing on STEM, entrepreneurship, the outdoors, and life skills.
• Collaborate with troop leaders to ensure programs are inclusive, interactive, and age appropriate.

Product Sales

• Serve as the locally responsible staff for all cookie and fall product sale activities.
• Manage the following logistics of the Girl Scout Cookie Program within a regional area to include: securing booth locations; procedure for distribution of the product to volunteers; providing and collecting receipts to support the completion of financial transactions; and inventory control.

Outreach

• Write and maintain outcome-based curriculum incorporating the core program initiatives.
• Partner with area schools and community organizations to deliver the curriculum.

Employment Requirements

• Be a registered Girl Scout member.
• Believe in the mission of Girl Scouting with the ability to communicate the mission to others.
• Interpret and support GSUSA and council policies and standard procedures.
• Uphold the code of conduct as outlined in the GSCI Employee Handbook.
• Represent the organization professionally and uphold the Girl Scout Promise and Law.
• Ensure diversity and pluralism is embraced and incorporated into the work of the council.
• Familiar with safety rules and regulations and take reasonable steps to ensure one’s own health and safety, and that of others, and inform the manager of any hazard.
• Be at least 21 years of age.
• Team player with excellent customer service skills.
• Be a positive and cooperative employee, willing to share resources and expertise.
• Ability to pass a criminal and background check.
• Ability to provide two professional references, with one being a previous supervisor.

Position Requirements

• Bachelor’s degree, preferred. An equivalent combination of education and work experience acceptable.
• Works independently and as part of a cross functional team.
• Occasional travel may be required.
• Ability to work a flexible schedule including evenings/weekends.
• Maintain reliable transportation for daily travel.
• Ability for occasional overnight travel when needed to conduct council business.
• Valid transportation and current, valid driver’s license and minimum state auto insurance required.
• Excellent interpersonal communication skills including oral and written communication.
• Comfortable and able to use telephone to converse with customers.Demonstrate ability to meet goals.

Position Certifications

• State of Illinois Mandated Reporter
• CPR/First Aid & AED
• Youth Mental Health First Aid

Computer Skills:

• Computer experience with proficiency in Microsoft Office Products, including word, teams, outlook, excel, and other data tracking systems.
• Experience in customer relationship management (CRM), preferably Salesforce.

Working Conditions

• Office, Outdoor, and Community work environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 30 pounds at times.
• Walking, standing, bending, stooping, reaching, and moderate lifting.
• Exposure to seasonal weather conditions.