Product Owner| ServiceNow (Remote)

Trace3; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision plans

401(k) Retirement Plan with Employer Match

Competitive Compensation

Training and development programs

Major offices stocked with snacks and beverages

Work-life balance and generous paid time off

Collaborative culture

Job summary

Trace3 is seeking a dedicated Product Owner in the United States to manage the ServiceNow platform for Managed Services. The ideal candidate will have over 5 years of experience, a strong grasp of ServiceNow and ITSM processes, and excellent communication skills. Responsibilities include maintaining the product backlog, translating requirements into user stories, and engaging with cross-functional teams. Join us to make a significant impact while enjoying a comprehensive benefits package including medical plans and a retirement plan.

Qualifications

• 5+ years of experience as a Product Owner, Business Analyst, or Platform Lead.
• Strong understanding of ServiceNow and ITSM processes.
• Experience working with technical teams in an agile environment.

Responsibilities

• Own and maintain the ServiceNow product backlog for Managed Services.
• Translate business requirements into clear user stories and acceptance criteria.
• Stay current on ServiceNow releases, features, and roadmap changes.
• Educate Managed Services leadership on new ServiceNow capabilities and use cases.
• Prioritize work based on business impact, risk, and operational value.
• Partner with Architects and Developers to ensure solutions meet business intent.
• Facilitate backlog grooming, sprint planning, and release reviews.
• Act as the voice of the Managed Services BU for platform decisions.

Skills

Experience as a Product Owner

Understanding of ServiceNow

Working with technical teams in an agile environment

Strong communication skills

Job description

About the Role

The Product Owner owns the functional vision and roadmap for the ServiceNow platform as it relates to Managed Services. This role ensures the platform evolves in alignment with ServiceNow capabilities, business needs, and operational priorities. It also remains current with new ServiceNow features and translates those capabilities into actionable opportunities for the Managed Services business.

What You’ll Do

• Own and maintain the ServiceNow product backlog for Managed Services.
• Translate business requirements into clear user stories and acceptance criteria.
• Stay current on ServiceNow releases, features, and roadmap changes.
• Educate Managed Services leadership on new ServiceNow capabilities and use cases.
• Prioritize work based on business impact, risk, and operational value.
• Partner with Architects and Developers to ensure solutions meet business intent.
• Facilitate backlog grooming, sprint planning, and release reviews.
• Act as the voice of the Managed Services BU for platform decisions.

Qualifications

• 5+ years of experience as a Product Owner, Business Analyst, or Platform Lead.
• Strong understanding of ServiceNow and ITSM processes.
• Experience working with technical teams in an agile environment.

Preferred

• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications.
• Experience working within Managed Services or MSP environments, supporting Service Desk, NOC, or SOC operations.
• Demonstrated ability to influence cross‑functional stakeholders and drive alignment across technical and business teams.
• Experience supporting platform enhancements, integrations, or automation initiatives in a complex operational environment.
• Strong communication skills with the ability to translate business needs into actionable requirements and guide decision‑making.

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long‑Term Disability.
• Competitive Compensation.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• Collaborative and cool culture.
• Work‑life balance and generous paid time off.

Our Commitment

At the core of Trace3’s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. Embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

Equal Opportunity Employment

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email [e-mail].