Product Owner, Reservations

Blutspende; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Delta's Reservations and Care Experience Design & Technology team seeks a hands-on Product Owner to lead day-to-day product delivery and translate business needs into build-ready requirements.

You will own the sprint backlog for AI and automation products, write and refine user stories with acceptance criteria, and collaborate with IT squads to deliver measurable improvements while prioritizing customer and employee outcomes.

Qualifications

• Own and prioritize sprint backlog for AI/automation products.
• Translate business needs into build-ready requirements and stories.
• Own story writing and refinement with clear acceptance criteria and DoD.
• Lead agile ceremonies: backlog refinement, planning, standups, reviews, demos, retros.
• Collaborate with PMs, stakeholders, designers, analysts, and IT teams.
• Monitor product performance and back-log via data.
• Develop plans to support employee safety and wellbeing.

Responsibilities

• Own and prioritize sprint backlog for AI/automation products.
• Translate business needs into build-ready requirements and stories.
• Own story writing and refinement with clear acceptance criteria and DoD.
• Lead agile ceremonies: backlog refinement, planning, standups, reviews, demos, retros.
• Collaborate with PMs, stakeholders, designers, analysts, and IT teams.
• Monitor product performance and back-log via data.
• Develop plans to support employee safety and wellbeing.

Skills

Backlog prioritization

Story writing

Agile ceremonies

Stakeholder collaboration

Requirements gathering

Data driven decisions

Job description

Now is an exciting time to be part of Delta's Reservations and Care Experience Design & Technology team as we redefine customer and employee experiences by setting new technology standards. This role will help bring AI-enabled and automation capabilities to life in our Customer Engagement Centers. Delta's Reservations Experience Design & Technology team is seeking a hands-on Product Owner to lead day-to-day product delivery, translate business needs into build-ready requirements, and partner closely with Information Technology squads to deliver measurable improvements.

• Own and prioritize the sprint backlog for AI and automation products, balancing customer, employee, business, and technical needs.
• Translate product goals, business needs, and user feedback into clear features, user stories, acceptance criteria, and test scenarios that development teams can execute.
• Take direct ownership of story writing and refinement, ensuring requirements clearly describe the expected functionality, user value, dependencies, and definition of done.
• Lead and actively participate in agile ceremonies, including backlog refinement, sprint planning, daily standups, sprint reviews and demos, and retrospectives.
• Collaborate with Product Managers, stakeholders, designers, analysts, and Information Technology teams to understand business problems, refine requirements, validate proposed solutions, and remove ambiguity.
• Monitor product performance, adoption, and quality data, identify improvement opportunities, and use evidence to support backlog prioritization and continuous product improvement.
• Develop tactical plans that create a safety-conscious environment and support employee safety and wellbeing.