Product Owner (Remote)

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 81,000 - 160,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a Product Owner to build, manage, and maintain a product backlog in partnership with IT teams. You will define business value, write user stories, and shape the product direction through collaboration with stakeholders and JAD sessions.

The role focuses on aligning the roadmap with strategic goals, engaging Agile teams, and communicating requirements to technologists, ensuring the product delivers measurable business value.

Qualifications

• Proficient in Agile methodologies, principles, and procedures.
• Ability to define and build product roadmap.
• Ability to negotiate with all stakeholders.
• Ability to manage stakeholders and their expectations.
• Ability to recognize, analyze, and solve a variety of problems.
• Must be able to meet established deadlines and handle multiple customer service demands.

Responsibilities

• Develops and aligns the Product Roadmap to strategic goals by working with customers and stakeholders.
• Engages with the Agile development team to define and maintain backlog epics and features.
• Informs business decisions by drafting objectives and results and ensuring data is optimized by the product.
• Partners with product management and senior management to fit the product to the portfolio and represent the team to clients and stakeholders.
• Communicates product needs to technologists and internal/external partners and ensures adoption of the product.
• Articulates the value proposition to clients and stakeholders.
• Researches and analyzes product roadmap, market, and users.
• Advocates for Agile methods and knowledge of new technologies.

Skills

Agile methodologies

Product roadmap

Stakeholder negotiation

Stakeholder management

Problem solving

Time management

Education

Bachelor's degree or equivalent experience

CSPO (preferred)

Tools

CSPO

Job description

Purpose

Drives value to the business by building, managing, and maintaining a Product Backlog in collaboration with IT teams. Represents the business to the team, and defines business purpose and value for them. Defines the details of what is to be done and the overall scope of the project for the product offering. Ensures that acceptance criteria are well-defined. Plays a key role in shaping the product direction, creating the feature(s), writing user stories, and innovating collaboratively through Joint Application Development (JAD) and other brainstorming sessions.

Essential Functions

• Develops and aligns the Product Roadmap to strategic goals by working with customers, both internal and external, as well as Stakeholders to analyze and document both business and technology needs.
• Engages with the Agile development team in defining and maintaining Product Backlog epics and breaking them into features, user stories and acceptance criteria.
• Informs business decisions by drafting key objectives and results, strategies, and ensures appropriate levels of data is optimized by and through the product.
• Partners with product management and senior management to create, implement, and adjust the product to fit the company portfolio; represents the team while managing business with clients, users, and stakeholders.
• Communicates the business' product needs to technologists, internal and external business partners, and is held accountable for the functionality and the adoption of the created product.
• Articulates the value proposition to clients, internal and external business partners, and key stakeholders.
• Researches and analyzes product roadmap, market, and users.
• Helps advocate for and broaden team understanding of Agile methods, knowledge of new technologies and trends.

Supervisory Responsibility

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

Qualifications

Education Level: Bachelor's Degree in Product Management, Engineering, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred

• Certified Scrum Product Owner

Experience

• 4 years experience business analysis, business development, solutions development, system analysis, technical design/development implementation or equivalent experience. OR
• 2 years product owner experience

Preferred Qualifications

• Certified Scrum Product Owner - CSPO
• Previous healthcare experience
• Advanced degree

Knowledge, Skills And Abilities (KSAs)

• Proficient in Agile methodologies, principles, and procedures.
• Ability to define and build product roadmap.
• Ability to negotiate with all stakeholders
• Ability to manage stakeholders and their expectations.
• Ability to recognize, analyze, and solve a variety of problems.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements

10% Domestic travel between CareFirst locations and client offices may be required.

Salary Range

$80,640 - $160,160

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship