Senior Systems Engineer (Hybrid)

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 99,000 - 196,000; Full time

Job summary

CareFirst BlueCross BlueShield in Baltimore seeks an experienced Salesforce/IT professional to support Provider Information and Operations by analyzing system capabilities, automating processes, and ensuring data integrity across integrated healthcare systems.

This hybrid role requires 5 years of relevant experience, Salesforce certifications, and collaboration with business and IT teams to design scalable solutions.

Qualifications

• Bachelor's Degree in IT or CS or equivalent experience.
• Minimum 5 years of software, hardware and/or systems engineering experience.
• Salesforce BA/Developer/Admin certifications preferred.
• ITIL Foundations v3 within 180 days preferred.
• Strong problem-solving and collaboration across teams.

Responsibilities

• Supports and optimizes Salesforce and enterprise healthcare applications across Provider Information domains.
• Monitors jobs, interfaces, and data processing; investigates failures; ensures data integrity.
• Develops and implements solutions to prevent recurring issues and coordinates incident resolution.
• Assists with configuration, enhancements, automation, and system integrations.
• Evaluates new capabilities and supports Salesforce enhancements.
• Keeps knowledge up-to-date by learning and networking.

Skills

Programming languages

Microsoft Office

Collaboration across teams

Communication skills

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Salesforce

Job description

PURPOSE

Supports the stability, integrity and continuous improvement of enterprise business applications that support Provider Information and Business Operations. Serves as a technical resource for Salesforce-based applications, system integrations, and business processes by analyzing system capabilities, supporting production issues, identifying opportunities for automation and process improvement, and ensuring data integrity across integrated healthcare systems. Collaborate with business and IT partners to design, implement and support scalable solutions that meet operational and regulatory requirements.

RESP & QUALIFICATIONS

Supports the stability, integrity and continuous improvement of enterprise business applications that support Provider Information and Business Operations. Serves as a technical resource for Salesforce-based applications, system integrations, and business processes by analyzing system capabilities, supporting production issues, identifying opportunities for automation and process improvement, and ensuring data integrity across integrated healthcare systems. Collaborate with business and IT partners to design, implement and support scalable solutions that meet operational and regulatory requirements.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

ESSENTIAL FUNCTIONS

• Supports, monitors, and optimizes Salesforce and enterprise healthcare applications that support Provider Information business. Monitors scheduled jobs, system interfaces, and provider data processing to ensure successful execution. Investigates job failures, application issues, and data discrepancies; performs root cause analysis; and collaborates with business and IT partners to ensure system stability, data integrity, and timely processing across integrated systems.


• Develops and implements solutions to prevent recurring application and data issues. Troubleshoots production incidents, analyzes processing failures, performs root cause analysis, coordinates issue resolution with cross-functional teams, and supports continuous process improvement.


• Supports application configuration, system enhancements, automation initiatives, and system integrations. Assists with implementing business requirements and validating changes to improve operational efficiency and business processes.


• Evaluates new system capabilities by analyzing business requirements, participating in solution design, validating system performance, and supporting implementation of Salesforce and enterprise healthcare application enhancements.


• Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

SUPERVISORY RESPONSIBILITY

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS

Education Level: Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years software, hardware and/or systems engineering related experience.

LICENSES/ CERTIFICATIONS

• Salesforce BA Certification


• Salesforce Developer Certification


• Salesforce Admin Certification


• ITIL Foundations v3 within 180 Days Preferred

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

• Knowledge of programming languages and web based technologies.


• Proficient in Microsoft Office applications.


• Ability to collaborate to solve technical problems across teams.


• Excellent communication skills both written and verbal.

Salary Range: $98,784 - $196,196

SALARY RANGE DISCLAIMER

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

EQUAL EMPLOYMENT OPPORTUNITY

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

FEDERAL DISC/PHYSICAL DEMAND

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

SPONSORSHIP IN US

Must be eligible to work in the U.S. without Sponsorship.