Product Owner - Merchant Reconciliation

Synechron Technologies Pvt. Ltd._INDIA Company; Dallas (TX); On-site; USD 115,000 - 125,000; Full time

Job summary

Synechron seeks a Product Owner to own the reconciliation platform for merchant acquiring. You will ensure every card transaction, fee, chargeback, and adjustment ties out across networks, the general ledger, and merchant funding.

The role requires deep merchant payments knowledge and collaboration with finance, settlement operations, merchant servicing, and engineering. You will work within an Agile Release Train under SAFe, translating reconciliation needs into stories, guiding cross-team

Qualifications

• Product Owner with SAFe experience and backlog management skills.
• Strong knowledge of merchant acquiring, settlements, and reconciliation processes.
• Experience mapping requirements to stories for finance and engineering teams.
• Familiarity with general ledger mappings and month-end close cycles.

Responsibilities

• Own the product backlog for merchant reconciliation including transaction, settlement, funding, fee, and chargeback reconciliation.
• Define matching rules across networks, settlement reports, bank accounts, GL, and funding files.
• Lead workshops, UAT, and production releases; ensure acceptance criteria are met.

Skills

Product Owner

SAFe Agile

Payments domain

Reconciliation expertise

Job description

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge We're hiring a Product Owner to own the reconciliation platform for the merchant acquiring business. Ideal candidate will make sure every card transaction, fee, chargeback, and adjustment ties out across the card networks, the bank's general ledger, and the funds paid to merchants. The role needs someone who already knows the merchant side of payments: how a transaction moves from authorization to merchant funding, how interchange and merchant fees are calculated, and how chargebacks and adjustments post to a merchant's account. Candidate will work with finance, settlement operations, merchant servicing, and engineering, and turn reconciliation problems into stories the teams can build.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Dallas, TX is $115k - $125k/year & benefits (see below).

The Role

Responsibilities

• Own the product backlog for merchant reconciliation: transaction, settlement, funding, fee, and chargeback reconciliation.
• Define matching rules across authorization and clearing records, network settlement reports (Visa VSS, Mastercard settlement), bank settlement accounts, the general ledger, and merchant funding files.
• Specify how breaks are detected, categorized, aged, routed, and resolved, including match tolerances, auto-match targets, and the manual workflow for operations analysts.
• Own requirements for interchange and scheme fee reconciliation: comparing fees billed by the networks with fees charged to merchants, and flagging transactions that downgraded or misqualified.
• Define reconciliation of chargebacks, representments, reversals, and merchant adjustments against the merchant ledger and reserve balances.
• Own requirements for ingesting, validating, and processing settlement, funding, and reconciliation files from networks, processors, and partner banks.
• Work with finance on general ledger mapping, month-end close, suspense and clearing account balances, and SOX controls.
• Specify reports and dashboards for match rates, open breaks by age and value, unreconciled funds, and month-end status.
• Act as the merchant acquiring subject matter expert for engineering teams: authorization, clearing, settlement, interchange, merchant pricing, and funding timelines (same-day, T+1, T+2).
• Make sure merchant statements tie to merchant deposits, and work with servicing teams on reconciliation-related merchant inquiries.
• Review the reconciliation impact of card network mandates and new products (new payment methods, faster funding, new pricing plans) before they go live.
• Work as the Product Owner on an Agile Release Train under the Scaled Agile Framework (SAFe): write and split features into stories, run backlog refinement, and take part in PI Planning, system demos, and Inspect and Adapt.
• Work with the Product Manager and other POs on the train to manage cross-team dependencies.
• Run sprint planning and sprint reviews, and accept or reject completed stories against their acceptance criteria.
• Give stakeholders in finance, settlement operations, merchant servicing, risk, and audit a regular update on scope, dates, and trade-offs, and flag slips early with options attached.
• Explain reconciliation logic and system behavior in plain language to finance users, and finance requirements in technical terms to engineers.
• Lead requirement workshops and UAT sessions, and support production releases, including defect triage after go-live.

Requirements

• 7+ years in merchant acquiring or payment processing, with at least 3 years as a Product Owner or Business Analyst on reconciliation, settlement, or finance systems.
• Strong merchant domain knowledge: the transaction lifecycle from authorization to merchant funding, interchange and merchant pricing, chargebacks, and merchant adjustments.
• Hands-on reconciliation experience: matching rules, break management, general ledger postings, and settlement and funding files.
• Working knowl