Product Owner, Five9 Dialer Platform (Hybrid: London/Brighton)

Miratech1

United States

Hybrid

USD 120,000 - 170,000

Full time

5 days ago

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Job summary

Miratech1 is seeking a Product Manager to shape and enhance a cloud-based customer engagement platform used by large-scale service operations. You will translate business objectives into actionable requirements, prioritize the backlog, and drive feature delivery with Technology, Operations, Analytics, and external partners.

The role offers exposure to a global organization and opportunities to improve agent effectiveness and customer interactions.

Qualifications

6+ years of experience in Product Management, Business Analysis, Project Management, or related fields.
Experience with Five9 Cloud platform.
Knowledge of outbound dialing technologies and campaign management.
Experience with CRM integrations, IVR, call routing, or workforce optimization.
Understanding of contact center KPIs (e.g., connection rates, occupancy, AHT).
Familiarity with Agile practices and backlog management.
Experience working with cross-functional teams and agile delivery tools.

Responsibilities

Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.
Gather business requirements with multiple stakeholders and translate them into user stories and backlog items.
Participate in Agile ceremonies and coordinate feature deliveries and releases.
Support UAT, defect triage, and production validation activities.
Monitor product performance and drive improvements in dialing strategies and agent experience.
Collaborate with internal and external partners to troubleshoot issues and ensure platform stability.
Prepare product documentation, process guides, and release communications.