Product Owner � Digital Banking Experience

The First National Bank in Sioux Falls; Sioux Falls (SD); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Profit Sharing

Paid Vacation & Holidays

Disability insurance

Tuition Reimbursement

Employee Banking Perks

Community Volunteer time

Job summary

The First National Bank in Sioux Falls is seeking a Product Owner for the Digital Banking Experience to drive strategy, roadmap delivery, and continuous improvement of our digital banking portfolio. You will collaborate across customers, business teams, operations, technology, and vendors to prioritize initiatives and deliver measurable value.

Through analysis of customer feedback, performance metrics, and market trends, you will evaluate capabilities and enhance digital banking features to

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Information Systems, or related field preferred.
• Five+ years of relevant experience in banking, customer experience, product management, or digital products.
• Experience in banking or financial services preferred but not required.

Responsibilities

• Lead digital banking strategy and roadmap delivery, coordinating with stakeholders.
• Translate customer and business needs into clear requirements and measurable outcomes.
• Coordinate across teams and vendors to design, implement, and adopt digital banking initiatives.
• Develop and maintain roadmaps, monitor performance, and drive continuous improvement.

Skills

Strategic prioritization

Problem solving

Analytical thinking

Communication

Facilitation

Relationship building

Requirements gathering

Vendor coordination

Education

Bachelor's degree

Job description

This is an on site in office position based in Sioux Falls South Dakota

Position Summary

The Product Owner Digital Banking Experience drives the strategy roadmap delivery and continuous improvement of the Banks digital banking portfolio This role partners across the organization to identify opportunities prioritize initiatives and implement solutions that enhance customer experiences improve operational effectiveness and support business growth Serving as the connection point between customers business teams operations technology partners and vendors the Product Owner develops and maintains product roadmaps facilitates cross functional alignment and ensures solutions deliver measurable value Through ongoing analysis of customer feedback performance metrics market trends and business needs this role continuously evaluates and enhances digital banking capabilities to support the Banks strategic goals and evolving customer expectations

FIRST Values

In addition our FIRST Values apply to all teammates without exception FIRST Values Family We support trust and respect each other our customers and our shareholdersIndependence & Innovation We embrace change as vital to our successRelationships We build relationships that are based on strong character mutual loyalty trust and respectStewardship We take care of ourselves so we can take care of othersTeamwork We help each other grow and succeed

Who we are

The First National Bank in Sioux Falls began its long term commitment to the Sioux Falls area in 1885 The oldest bank in Sioux Falls owes its longevity to a combination of service stability innovation and family involvement Over the past 140 years The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations The First National Bank Way which is a blend of our Mission Statement and FIRST Values serves as the foundation of our culture It is a gift that has been passed down to us and is the legacy that we will protect and preserve Nothing is more important to us it is the cornerstone of our success Our culture is driven by integrity service and strong values; nothing has shaped it more than our FIRST Values Our FIRST Values are not just words; they are truly felt by our employees customers shareholders and communities They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships Although banking has evolved over the years our mission and values have not and will not change

What will you do Accountabilities

Product Leadership Lead with clear direction providing the necessary tools to delegate and elevate for growth and development of teammates Translate strategic direction into a clear and actionable roadmap for the Digital Banking experienceDevelop maintain and communicate the Digital Banking roadmap in partnership with Customer Experience leadership and key stakeholdersEvaluate customer needs business objectives operational challenges technology capabilities and regulatory considerations to inform prioritiesAssess and prioritize requests and opportunities based on strategic alignment customer and business value effort dependencies and urgencyProvide clear priorities and direction to business technology operational and vendor teamsMaintain visibility into planned and active work including key decisions dependencies and tradeoffsServe as a central point of coordination for Digital Banking opportunities requests and prioritiesBuild strong partnerships across business lines Operations Technology Marketing Risk Compliance Customer Service and other teamsFacilitate decisions and alignment when priorities needs or perspectives competeProduct Delivery & Execution Lead initiatives from defined opportunity through implementation adoption and ongoing improvement Translate customer and business needs into clear requirements desired outcomes and measures of successCoordinate business technology operations and vendor partners through solution design testing implementation and adoptionPartner with technology vendors to evaluate capabilities communicate business needs and support successful deliveryMake or facilitate product decisions needed to keep initiatives moving and aligned with the intended experienceIdentify and resolve risks dependencies barriers and operational readiness needsEvaluate results following implementation and recommend improvementsCustomer Experience & Continuous Improvement Develop a deep understanding of customer teammate and business needs using insights and data to identify opportunities enhance experiences and drive continuous improvement Gather and analyze customer feedback teammate insights performance data operational observations and industry trendsIdentify friction root causes unmet needs and opportunities to simplify experiences for customers and teammatesFacilitate discovery journey mapping process reviews and working sessions to better understand problems and potential solutionsMonitor adoption engagement experience and operational performance to identify opportunities and measure outcomesRecommend enhancements and new capabilities based on customer needs business value and evolving expectations

Qualifications

Bachelors degree in Business Finance Marketing Information Systems or a related field preferred Five or more years of relevant experience in banking customer experience product management business analysis digital products process improvement technology implementation or a combination of education and experience that would enable the incumbent to meet the accountabilities and required competencies of the position Experience in banking or financial services preferred but not required

Skills and Abilities

Ability to translate strategic direction into clear priorities plans and executable workStrong problem solving decision making analytical and critical thinking skillsAbility to understand complex processes and systems identify root causes and connect customer business operational and technology considerationsAbility to balance customer needs business value risk effort and competing priorities when making recommendationsStrong organizational skills with the ability to manage multiple priorities initiatives and stakeholdersExcellent verbal and written communication skillsStrong facilitation skills and ability to lead productive discussions with diverse groupsAbility to build relationships and influence outcomes without direct authorityAbility to translate business needs into clear requirements and communicate effectively with both business and technical teamsAbility to use customer feedback analytics and operational insights to inform decisionsAbility to work independently demonstrate initiative and operate effectively in situations where the path forward is not always clearly definedAbility to challenge assumptions constructively and ask questions that help teams better understand the problem being solvedAbility to adapt to changing customer expectations business priorities technology and organizational needs

Whats in it for you

Health InsuranceDental & Vision InsuranceProfit SharingPaid Vacation & HolidaysCompany paid short and long term disabilityTuition Reimbursement ProgramEmployee Banking PerksCommunity Volunteer timeAnd More