Product Owner – Customer Ops Analytics

ConEdison; New York (NY); Presencial; USD 115.000 - 155.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rich medical and pharmacy benefits

Vision benefits

Dental benefits

Health Savings Accounts

401(k) with robust matching

Pension Plan

Employee Stock Purchase Plan

Paid Parental Leave

Generous paid time off

Commuter Benefits

Tuition reimbursement

Descripción de la vacante

ConEdison is seeking a Product Owner focused on Customer Operations analytics to define and deliver data products for contact center and omnichannel engagement. This onsite role in New York, NY partners with stakeholders to shape priorities, manage the roadmap, and translate analytics into operational value.

The role requires agile experience, proficiency in Excel/Power BI, SQL or Python, and vendor management.

Formación

• 3–5 years of work experience with agile project management.
• Proficiency in Microsoft Office, including Excel or Power BI.
• Knowledge of Con Edison Customer Operations such as Contact Center, IVR, omnichannel.
• Experience with SQL, Python, or other languages.
• Vendor management and cross-functional team leadership.
• Excellent oral and written communication.

Responsabilidades

• Lead analytics product delivery for contact center and omnichannel operations.
• Build and maintain roadmaps, prioritizing by business value and feasibility.
• Create user stories and epics for data analytics across channels.
• Write acceptance criteria driven by VOC and business value.
• Use data to improve service performance and operational decisions.
• Coach a team of employees and vendors and manage delivery lifecycle.

Conocimientos

Agile project management

Cross-functional leadership

SQL/Python

Vendor management

Communication skills

3-5 years experience

Educación

High School Diploma/GED

Herramientas

Excel

Power BI

SQL

Python

Microsoft Office

Word

Outlook

PowerPoint

Descripción del empleo

ConEdison is seeking a Product Owner focused on Customer Operations analytics to define and deliver data products for contact center and omnichannel engagement. This onsite role in New York, NY partners with stakeholders to shape priorities, manage the roadmap, and translate analytics into operational value.

The role requires agile experience, proficiency in Excel/Power BI, SQL or Python, and vendor management.