Product Owner, ACS Tools and Tech

Delta Air Lines; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) with company contributions up t

Paid time off including vacation & PTO

Comprehensive health benefits

Flight privileges for employees and家

Job summary

Delta Air Lines is seeking a Product Owner to support the Tools and Technology team in delivering frontline tools for the Airport Customer Service workforce. You will drive ideation, roadmapping, execution, and adoption of best-in-class tools to enhance customer and employee experiences across Delta’s ACS program.

You will lead squads, translate business needs into actionable user stories, and collaborate with design resources to craft intuitive UX/UI.

Qualifications

• Agile Product Management training and experience.
• Proven experience as a Product Owner in a dynamic agile environment.
• Ability to manage multiple priorities and communicate effectively.
• Curious mindset and focus on safety and data-driven decisions.

Responsibilities

• Lead and translate business needs for both technical and non-technical audiences.
• Prioritize sprint backlog and balance stakeholder requirements.
• Collaborate with UX/UI resources to support new product functionality.
• Drive roadmap with data analytics and adoption metrics.
• Refine features through stories and acceptance criteria; align cross-squad efforts.

Skills

Agile product management

Product ownership

Stakeholder communication

Prioritization

UX/UI collaboration

Education

High school diploma or GED

Tools

Agility/VersionOne

Jira

Job description

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

The ACS Tools and Technology team provides Delta’s 30,000+ Airport Customer Service frontline team with the necessary technology and tools to offer customers a warm, caring, and elevated travel experience. We are looking for a highly motivated and self-driven Product Owner to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively. As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS employees. We are seeking a Product Owner to support product development and improvements from ideation, roadmapping to execution and adoption.

Responsibilities (not Comprehensive)

• Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders
• Define and drive the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders
• Work directly with internal and external design resources to create UX/UI experiences that support new product functionality for both informational and transactional customer needs
• Leverage and data and analytics to drive product roadmap, product development, prioritization of features and performance and adoption
• Collaborate with other Product Owners, Product Managers, and stakeholders to refine features and stories and accept completed stories, ensuring they meet all predefined criteria
• Coordinate with other Product Owners across the organization to align cross-squad efforts and maintain coherence in product development
• Translate product development goals into requirements including features, user stories, and acceptance test criteria
• Attend regular ceremonies with the Information Technology team including backlog grooming, sprint planning, daily standups, sprint review/demos, and retrospectives
• Identify and communicate opportunities to increase revenue, customer satisfaction, employee satisfaction, and operational efficiency
• Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project
• Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system
• Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing
• Additional Responsibilities:
• Take ownership of writing user stories and ensure they clearly convey the required functionality to the IT development teams
• Actively participate in all squad ceremonies, including sprint demos, planning, and retrospectives
• Provide continuous feedback during sprint demos and lead discussions to ensure effective iterations of product features
• Maintain open lines of communication with stakeholders to review product progress and outcomes
• Work closely with stakeholders and Product Managers to contribute to the overarching product vision and strategy with data-backed ideation and iterative solutioning
• Champion agile methodologies within the squad, promoting best practices and continuous improvement
• Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately

What You Need To Succeed (Minimum Qualifications)

• Agile Product Management training and experience
• Proven experience as a Product Owner (or similar role), in a dynamic agile environment
• Demonstrated initiative and ability to manage multiple priorities
• Proficiency in written and oral communications and ability to produce concise, relevant documents and presentations
• Curious mindset, willing to ask “ how might we” or “why” to drive innovation and high performance
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge (Preferred Qualifications)

• Strong understanding of agile practices and principles, with a certification in Agile methodology preferred
• Human Centered Design experience or practice
• Experience with internal and external facing channels
• Experience with digital.ai (Agility/VersionOne) or Jira

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare