TechOps Commercial Products Sales Support Manager

Delta Air Lines; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company contributions up t

Paid vacation and personal time

Flight privileges

Comprehensive health benefits

Career development programs

Job summary

Delta Air Lines seeks a Commercial Products Sales Support Manager to drive end-to-end deal execution for engine, component, and piece part offerings. You will coordinate with engineering, finance, and operations to deliver high-quality proposals on time and within profitability targets.

You will lead deal reviews with senior leadership, develop bid requirements from technical and commercial inputs, and ensure contracts comply with approved price levels and cycle commitments.

Qualifications

• Five plus years in a technical or analytical role in commercial services, finance, engineering, or supply chain within the MRO / Aviation (or similar industries).
• Demonstrated ability to lead cross-functional deals and/or projects, getting inputs and approvals from key stakeholders across engineering, supply chain, materials and finance.
• Exceptional analytical skills, familiar with financial modelling and analysis.
• Highly proficient in Microsoft Excel, including pivot tables, data tables, sensitivity analyses.
• Ability to communicate complex technical data and concepts clearly to varied audiences.
• Strong interpersonal, negotiation, and time management skills.
• Ability to travel with the team to customer sites as needed.
• Consistently prioritizes safety and security of self, others, and personal data.
• Is at least 18 years of age and has authorization to work in the United States.

Responsibilities

• Manage the complete lifecycle and development of the deal execution process for engine, component, and piece part offerings.
• Ensure on-time delivery of high-quality solutions and proposals aligned with customer outcomes and profitability/risk.
• Lead deal reviews with senior and executive leadership; serve as sole contact for sales managers/account managers.
• Coordinate with engineering, finance, Delta Materials Services, engine/component maintenance to create and customize proposals.
• Develop bid requirements from technical, financial, and commercial inputs to support strategy and risk management.
• Review customer contracts to ensure compliance with approved price levels, terms, and cycle commitments.

Skills

Cross-functional deal leadership

Analytical skills

Excel advanced

Effective communication

Negotiation

Travel readiness

Education

Bachelor’s degree in engineering or business

High school diploma or equivalent

Tools

SAS

SQL

Python

Tableau

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Delta TechOps is on a journey to achieve strong double-digit growth and accretive margins year over year as we continue to target tripling our revenues into the next decade. This feat can only be achieved by developing, selling, and carrying out strategic and creative solutions for our TechOps Commercial customers. Each deal that Sales brings in must be evaluated by the Commercial Products Sales Support Team.

As a Commercial Products Sales Support Manager, you will be responsible for managing the complete lifecycle and development of the deal execution process, including on‑time delivery of high‑quality solutions and proposals aligned with customer outcomes and business profitability/risk profiles for engine, component, and piece part product offerings.

The role requires leading communications at all organizational levels, including leading deal reviews with senior and executive leadership. You will serve as the sole point of contact for sales managers/account managers, coordinating with business units and other contributing departments to create and customize standard proposals. You will lead and drive the deal team to develop bid requirements related to technical, financial, and commercial inputs to support strategy development and risk management. Additionally, you will act as a liaison between Sales Managers and the Business, participate in customer negotiations from both functional/technical and commercial perspectives, and review Customer contractual agreements to ensure compliance with approved price levels, terms, and cycle commitments, coordinating hand‑offs to Project Execution teams.

The Commercial Products Sales Support Manager will serve as the subject matter expert for overhauling our current engine, component, and piece part cost models, and developing creative deal offerings (i.e. PBH/PBC, cost‑plus, value based) for our customers to meet their needs while improving deal profitability. The individual should have the ability to process disparate data from both internal (Engineering, Finance, Delta Materials Services [DMS], Engine Maintenance, Component Maintenance) and external (customers, OEM catalogs, industry publications) sources, possess strong financial modeling capabilities and have experience building efficient sensitivity analyses.

Required Qualifications

• Five plus years of experience in a highly technical or analytical role in commercial services, finance, engineering, or supply chain within the MRO / Aviation (or similar industries).
• Demonstrated ability to lead cross‑functional deals and/or projects, getting all required inputs and approvals from key stakeholders across engineering, supply chain, materials and finance.
• Exceptional analytical skills, familiar with financial modelling and analysis.
• Highly proficient in Microsoft Excel, including the use of pivot tables, data tables, sensitivity.
• Ability to effectively communicate complex technical data and concepts in simple terms for all to understand.
• Strong interpersonal, negotiation, and time management skills.
• Ability to travel with the team to customer sites (as needed).

What You Need To Succeed (Minimum Qualifications)

• Five plus years of experience in a highly technical or analytical role in commercial services, finance, engineering, or supply chain within the MRO / Aviation (or similar industries).
• Demonstrated ability to lead cross‑functional deals and/or projects, getting all required inputs and approvals from key stakeholders across engineering, supply chain, materials and finance.
• Exceptional analytical skills, familiar with financial modelling and analysis.
• Highly proficient in Microsoft Excel, including the use of pivot tables, data tables, sensitivity.
• Ability to effectively communicate complex technical data and concepts in simple terms for all to understand.
• Strong interpersonal, negotiation, and time management skills.
• Ability to travel with the team to customer sites (as needed).
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Bachelor’s degree (BA/BS) in engineering or business preferred.
• Direct experience in the MRO industry, particularly in developing costing and pricing structures.
• Knowledge and experience in aerospace defense industry standards.
• Software experience in programs such as SAS, SQL, Python and Tableau.
• Understanding of how variations in customer’s operation (i.e. utilization, stage length, environment) affects the overall costs and deal economics.
• Prior experience modelling large, $100M+, and complex service agreements.
• Experience managing the product lifecycle, defining product specifications, and developing costing and pricing strategies.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry‑leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2‑weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12‑month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12‑weeks of paid maternity/parental leave
• Non‑birthing parents are eligible for 2‑weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space‑available flight privileges for employees and eligible family members
• Career development programs to achieve your long‑term career goals
• World‑wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare