Job Title: Product Owner I – Personal Lines Insurance
Location: Remote (U.S.)
Duration: 9-12 Months (Possible Extension/Conversion)
Job Summary
We are seeking a Product Owner to support the enhancement of a Personal Lines Insurance servicing platform, with a focus on policy changes and endorsements. This role will work closely with business, technology, research, and design teams to translate customer and business needs into actionable requirements and support delivery through testing and implementation.
Key Responsibilities
- Gather and document business requirements, user stories, and acceptance criteria.
- Map current and future-state workflows and identify process improvement opportunities.
- Partner with stakeholders to understand business needs, customer pain points, and product objectives.
- Collaborate with product, design, and technology teams to deliver new capabilities and enhancements.
- Support backlog refinement, sprint planning, testing, and Agile ceremonies.
- Conduct UAT and validate solutions meet business and customer requirements.
- Track risks, dependencies, issues, and decisions throughout the product lifecycle.
- Assist in stakeholder communications and support successful product delivery.
Required Qualifications
- 3+ years of Product Owner or Agile Product Management experience.
- Strong requirements gathering, documentation, and workflow mapping skills.
- Experience writing user stories, acceptance criteria, and functional requirements.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience working in Agile/Scrum environments.
- Ability to analyze business processes and translate them into actionable solutions.
Preferred Qualifications
- Personal Lines Insurance experience.
- Experience supporting policy servicing, endorsements, policy change workflows, or insurance operations.
- Knowledge of insurance products, compliance requirements, and customer servicing processes.
- Experience with user acceptance testing (UAT) and process improvement initiatives.
Ideal Candidate
- Background in Personal Lines Insurance.
- Strong Business Analyst/Product Owner mindset.
- Excellent communicator with experience partnering with business and technology teams.
- Skilled in workflow analysis, requirements documentation, and stakeholder management.
- Comfortable working in a fast-paced Agile environment supporting product enhancements and customer experience initiatives.