Product Owner

SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

The Product Owner at SouthState Bank will own and manage the backlog for Salesforce CRM, nCino, or related AI capabilities. You will translate business needs into clear backlog items, prioritize based on value and risk, and collaborate with business stakeholders and technology teams to ensure alignment with platform standards.

You will partner with delivery teams to support sprint execution, refine requirements, and participate in planning, reviews, and retrospectives to ensure high-quality

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of experience in FinTech or software delivery.
• Experience as Product Owner, Business Analyst, or similar role.
• Experience in agile delivery environments and in financial services preferred.
• Experience with Salesforce CRM and related AI capabilities.

Responsibilities

• Own and manage the product backlog for Salesforce CRM, nCino, or related AI capabilities.
• Translate business needs into well-defined backlog items, user stories, and acceptance criteria.
• Prioritize backlog items based on value, risk, dependencies, and capacity.
• Partner with delivery teams to support sprint and release execution.
• Coordinate with Architecture, Data, and Engineering to ensure solution readiness and alignment.

Skills

Product ownership

Stakeholder engagement

Agile delivery

User stories

Requirements gathering

Education

Bachelor's degree

Tools

Salesforce CRM

nCino

AI capabilities

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Product Owner is responsible for owning and managing the product backlog for assigned Commercial Salesforce CRM, nCino, or related AI capabilities product areas. This role partners closely with the Lead Product Owner, business stakeholders, and technology teams to translate business needs into clear, actionable backlog items that align with product strategy, business capabilities, and platform standards. Operating within an agile product model, the Product Owner focuses on execution‑level prioritization, stakeholder engagement, and delivery readiness to ensure high‑quality outcomes.

Duties & Responsibilities

Product Backlog Ownership

Own and manage the product backlog for assigned Salesforce CRM, nCino, or related AI capabilities product areas

Translate business needs into well‑defined backlog items, user stories, and acceptance criteria

Prioritize backlog items based on business value, risk, dependencies, and capacity

Ensure backlog items are refined, ready, and sequenced appropriately for delivery

Product Execution & Delivery Support

Partner with delivery teams to support sprint and release execution

Clarify scope, intent, and acceptance criteria throughout delivery

Participate in refinement, planning, reviews, and retrospectives as needed

Identify and surface risks, dependencies, and delivery challenges early

Stakeholder Engagement

Serve as the primary product contact for business stakeholders at the execution level

Gather input, feedback, and validation to inform backlog priorities

Communicate progress, changes, and tradeoffs clearly and consistently

Escalate delivery or priority conflicts through the Lead Product Owner as needed

Solution Alignment & Readiness

Partner with Architecture, Data, and Engineering teams during solution shaping

Ensure backlog items and solutions align to defined business capabilities and platform standards

Support testing and validation activities by clarifying expected outcomes

Contribute to release readiness, documentation, and change communication

Agile & Operating Model Adherence

Operate within the established product and agile operating model

Follow standard intake, prioritization, and refinement practices

Continuously improve backlog quality and execution effectiveness

Support consistent application of product practices across teams

Professional Responsibilities

Manage workload across competing priorities and deliverables

Communicate effectively with business and technology partners

Participate in knowledge sharing and continuous improvement activities

Represent the product organization in a professional and collaborative manner

• Product Backlog Ownership & Refinement
• Sprint & Delivery Execution Support
• Stakeholder Engagement (Execution Level)
• Solution Alignment & Readiness
• Agile & Operating Model Alignment
• Administrative & Professional Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

• Bachelor's degree or equivalent experience

Minimum Experience

• 4+ years of experience in FinTech or other software delivery environment
• 4+ years of experience in a Product Owner, Business Analyst, or similar role
• Experience working in agile delivery environments required
• Experience in financial services or regulated industries preferred
• Experience with Salesforce CRM and / or related AI capabilities
• Strong background in Commercial Lending CRM processes (sales processes, client relationship management, pipeline and opportunity management)
• Experience in financial services or regulated environments
• Proven experience supporting transformational initiatives with lending or credit practices
• Demonstrated ability to work cross-functionally with Business, Technology, Operations, and Risk partners
• Strong analytical, problem-solving, and requirement gathering skills
• Experience writing user stories, defining acceptance criteria, and managing technology delivery in an agile environment
• Excellent communication skills and ability to translate complex workflows into clear, actionable requirements

Licenses & Certifications

Certified Scrum Product Owner (C