Product Owner

Manulife/John Hancock; United States; Remote; USD 73,000 - 122,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Mental health support

Vision insurance

Disability insurance (short/long-term)

Life and AD&D insurance

Adoption/Surrogacy support

Employee assistance program

401(k) and pension plans with employer

Financial education resources

Generous PTO: holidays, personal days,

Vacation accrual

Job summary

Manulife/John Hancock seeks a strategic Product Owner to lead fraud initiatives within Fraud, Waste & Abuse, shaping vision, roadmap, and delivery. You will own the backlog, translate business needs into priorities, and collaborate with agile and cross-functional teams to deliver impactful outcomes.

The role emphasizes LTC experience, strong analytical skills, and the ability to balance customer insight with technical constraints to continuously improve product performance and innovation.

Qualifications

• Experience in LTC, preferably within Fraud, Waste & Abuse, claims, or related product environments.
• Ability to navigate ambiguity and manage competing priorities.
• Excellent verbal and written communication to diverse stakeholders.
• Understanding of technical architecture and platform constraints to support product decisions.
• Experience facilitating journey/story mapping and roadmap planning sessions.

Responsibilities

• Lead and prioritize critical fraud initiatives to deliver business value.
• Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities.
• Own and prioritize the backlog, including epics, stories, and themes aligned to strategy.
• Represent the voice of the customer by incorporating user research and feedback into product decisions.
• Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features.
• Use KPIs, experiments, and data analysis to measure performance and guide product direction.
• Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery.
• Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation.

Skills

Long-Term Care experience

Roadmap planning

Backlog management

Data-driven decision making

Stakeholder communication

Job description

We are seeking a strategic and customer-focused Product Owner to lead high-impact fraud initiatives and shape the vision, roadmap, and delivery of key Fraud, Waste & Abuse capabilities. In this role, you will own the product backlog, translate business needs into clear priorities, and partner with agile, technical, and cross-functional teams to deliver meaningful outcomes. The ideal candidate brings strong Long-Term Care experience, a data-driven mindset, and the ability to balance customer insight, technical constraints, and business value to continuously improve product performance and innovation.

Position Responsibilities

• Lead and prioritize critical fraud initiatives to deliver business value.
• Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities.
• Own and prioritize the backlog, including epics, stories, and themes aligned to strategy.
• Represent the voice of the customer by incorporating user research and feedback into product decisions.
• Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features.
• Use KPIs, experiments, and data analysis to measure performance and guide product direction.
• Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery.
• Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation.

Qualifications

• Required experience in Long-Term Care (LTC), preferably within Fraud, Waste & Abuse, claims, or related product environments.
• Strong organizational, analytical, and problem-solving skills, with the ability to navigate ambiguity and manage competing priorities.
• Excellent verbal and written communication skills, with the ability to clearly articulate product vision, opportunities, and outcomes to diverse stakeholders.
• Solid understanding of technical architecture, current technology stacks, and platform constraints to support effective product decisions.
• Proven experience facilitating journey mapping, story mapping, and roadmap planning sessions to align teams and define priorities.
• Demonstrated ability to lead projects or workstreams independently, provide subject matter guidance, and coordinate small cross-functional teams.
• Experience in product development, project and change management, with a strong focus on delivery, stakeholder alignment, and continuous improvement.
• Ability to use KPIs, data interpretation, and performance tracking to validate decisions, measure outcomes, and drive ongoing optimization.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $73,350 to $122,250 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary range is expected to be between $73,350.00 USD - $122,250.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits and Perks

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• eligibility employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026