Loan Administrator

Manulife/John Hancock; Boston (MA); Hybrid; USD 57,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Competitive salary

Incentive programs

Job summary

Manulife/John Hancock is seeking a detail‑oriented professional to support loan closings, funding, and servicing. The role involves coordinating closing logistics, reviewing cash transfers, and maintaining organized files throughout the loan life cycle.

The candidate will assist with reconciliations, reporting, and compliance documentation, while working with internal teams and external service providers to ensure accuracy and efficiency.

Qualifications

• 2+ years in direct lending, banking, or loan ops.
• Experience with leveraged loans or private credit.
• Excel skills and data accuracy focus.
• Strong verbal and written communication with stakeholders.
• Excellent organization, detail-orientation, prioritization.
• Ability to learn systems and workflows quickly.

Responsibilities

• Coordinate closing logistics, documentation, KYC, wire instructions, and approvals.
• Prepare/review cash transfers, funding wires, and allocations across client accounts.
• Maintain closing files and post-closing follow-ups with teams, counsel, agents, and admins.
• Monitor loan bookings, notices, and related activity with administrators.
• Resolve data or cash exceptions with third-party loan/fund admins.
• Follow policies, deadlines, and identify efficiency improvements.
• Assist with bank-to-book reports and portfolio reconciliations.
• Prepare recurring portfolio reports and updates for stakeholders.
• Track reporting deliverables and maintain documentation.

Skills

Direct lending experience

Credit/loan operations

Microsoft Excel

Clear communication

Organizational skills

Fast learner of systems

Education

Bachelor's degree

Job description

Position Responsibilities

Loan Closings and Funding

• Coordinate closing logistics, required documentation, KYC information, wire instructions and internal approvals.
• Prepare and/or review cash transfers, funding wires and investment allocations across client accounts.
• Maintain organized closing files and complete post-closing follow-up with deal teams, counsel, agents and administrators.

Loan Servicing and Portfolio Administration

• Monitor agent notices and support booking of interest, principal, fees, amendments, assignments and related loan activity.
• Work with third-party loan and fund administrators to resolve booking, data or cash exceptions.
• Follow established policies, deadlines and controls, while identifying opportunities to improve efficiency, scalability and operational risk management.

Reconciliations and Reporting

• Assist with bank-to-book reports, funded/unfunded commitments and portfolio data reconciliations.
• Prepare recurring operational reports and communicate portfolio updates to internal stakeholders.

Compliance and Documentation Tracking

• Track required borrower and portfolio company reporting deliverables based on credit agreement requirements.
• Maintain accurate portfolio databases, status trackers and supporting documentation.

Required Qualifications

• 2+ years of experience in direct lending, banking, alternative asset management, fund administration, loan operations or financial operations, preferably within credit.
• Working knowledge of leveraged loans, private credit or loan administration processes.
• Intermediate to advanced Microsoft Excel skills and strong commitment to data accuracy.
• Ability to communicate clearly and professionally with internal teams and external service providers.
• Strong organizational skills, attention to detail, follow-through, judgment and ability to manage competing priorities.
• Ability to quickly learn systems, processes and transaction workflows.
• Bachelor's degree required; concentration in Accounting, Finance, Business or a related field preferred.

Other Requirements

Physical requirements: Operate a laptop and conduct video and voice calls via phone and internet.

Work environment: Corporate work environment; adhere to applicable company policies when in the office and on video calls.

Travel: Up to 10% for corporate or team events.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports ongoing hiring initiative for existing and/or future vacancies. This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location West Palm Beach, Florida

Working Arrangement Hybrid

Salary range is expected to be between $56,925.00 USD - $94,875.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights

I Family & Medical Leave

I Employee Polygraph Protection

I Right to Work

I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026