Product Manager

Manulife/John Hancock; United States; Remote; USD 92,000 - 160,000; Full time

Job summary

Manulife/John Hancock is redesigning its US Retirement digital experiences and platform capabilities. The Product Manager will own feature-level roadmaps, validate ideas with SMEs and partners, and drive measurable outcomes within a SAFe framework.

The role requires 5+ years of digital/product management experience, strong communication, and ability to influence across engineering, design, and business teams. Remote-friendly, with engagement across a US retirement services domain.

Qualifications

• Bachelor’s degree and 5+ years of relevant product management experience, with retirement services domain experience preferred.
• Strong understanding of the software product lifecycle and agile delivery (SAFe preferred).
• Demonstrated ability to translate customer and business needs into clear problem statements and features, build evidence-based prioritization recommendations, and define success measures.
• Excellent interpersonal, motivational, influencing and relationship-building skills.
• Exceptional written and oral communication skills, including the ability to present to audiences of varying backgrounds and expertise.

Responsibilities

• Own feature discovery, planning, delivery, launch, adoption, and continuous improvement of assigned product capabilities and features.
• Own the feature-level roadmap aligned with PDL-owned capability roadmaps; influence strategic direction of your product domain through insights and recommendations.
• Lead discovery through SMEs, Customer Service, Sales, and business partners; translate feedback and research into problem statements, assumptions, and validation needs.
• Partner with engineering, architecture, UX/design, analysts, and Product Owners to validate solutions, define features and acceptance criteria, and resolve delivery trade-offs.
• Define success measures before development; establish baselines as data becomes available and use post-launch adoption and outcomes to guide improvements.
• Recommend feature priorities based on needs, strategy, regulatory obligations, risk, dependencies, and capacity.
• Engage Legal, Compliance, Risk, Security, Operations, and Marketing early to ensure the end product meets the business, security, and compliance needs.
• Align and manage work with vendors and business partners on solution needs, integrations, delivery expectations, and operational readiness.

Skills

Product management

Stakeholder communication

Agile / SAFe

Requirements translation

Leadership

Education

Bachelor’s degree

Job description

John Hancock Retirement is redefining our US Retirement business to help customers save for retirement. The team delivers digital experiences and retirement-platform capabilities that support customer journeys, servicing, and operational workflows. The Product Manager plays a key role in turning business strategy and customer needs into valuable software solutions. The Product Manager owns the feature-level roadmap and product outcomes for an assigned set of digital experiences and retirement-platform capabilities within the strategic direction set by Product Domain Leads (PDLs) and Product Strategy. PDLs own the capability-level roadmap, informed by PM insights and recommendations. Working within a SAFe agile model, the PM translates strategy, vision, and OKRs into well-defined problems, prioritized feature recommendations, and measurable outcomes. You will lead product discovery through subject matter experts, Customer Service, Sales, and other business partners; guide feature definition and delivery with engineering and design; and own success measures, launch readiness, and post-launch improvement. The role requires 5+ years of experience demonstrating strong product judgment, communication, and influence, along with demonstrated digital/software product-management and delivery skills.

Position Responsibilities:

• Own feature discovery, planning, delivery, launch, adoption, and continuous improvement of assigned product capabilities and features.
• Own the feature-level roadmap aligned with PDL-owned capability roadmaps; influence strategic direction of your product domain through insights and recommendations.
• Lead discovery through SMEs, Customer Service, Sales, and business partners; translate feedback and research into problem statements, assumptions, and validation needs.
• Partner with engineering, architecture, UX/design, analysts, and Product Owners to validate solutions, define features and acceptance criteria, and resolve delivery trade-offs.
• Define success measures before development; establish baselines as data becomes available and use post-launch adoption and outcomes to guide improvements.
• Recommend feature priorities based on needs, strategy, regulatory obligations, risk, dependencies, and capacity.
• Engage Legal, Compliance, Risk, Security, Operations, and Marketing early to ensure the end product meets the business, security, and compliance needs.
• Align and manage work with vendors and business partners on solution needs, integrations, delivery expectations, and operational readiness.
• Build alignment on product direction through clear problem framing and evidence-based recommendations.
• Communicate roadmap priorities, risks, decisions, trade-offs, and outcomes to business and technical stakeholders.

Required Qualifications:

• Bachelor’s degree and 5+ years of relevant product management experience, with relevant retirement services and recordkeeping domain experience preferred.
• Strong understanding of the software product lifecycle and agile delivery (SAFe preferred), including discovery, feature roadmaps, requirements, solution validation, launch, and iteration.
• Demonstrated ability to translate customer and business needs into clear problem statements and features, build evidence-based prioritization recommendations, and define success measures.
• Excellent interpersonal, motivational, influencing and relationship-building skills.
• Exceptional written and oral communication skills, including a developed ability to present to audiences of varying backgrounds and expertise.
• Demonstrated ability to lead product work across engineering, design, Product Owners, and business partners, influencing decisions and resolving trade-offs without direct reporting authority.
• Strategic thinking and ability to adapt plans based on competing product needs, dependencies, and uncertainty while maintaining the foundational commitments to product outcomes.
• Ability to work under pressure to meet key deadlines.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife/John Hancock LearningManulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2025 Financial Times World's Best Employers Asia‑Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

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Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary range is expected to be between $92,475.00 USD - $160,290.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.