Administrative Assistant

Manulife/John Hancock; Silsbee (TX); Hybrid; USD 37,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Manulife/John Hancock in Texas seeks an experienced administrative assistant to provide secretarial and clerical support for a functional group. The role involves typing, report generation, document preparation, and handling routine correspondence per company policy.

Responsibilities include scheduling, travel arrangements, meeting coordination, filing, expense tracking, and assisting other administrative staff. Proficiency with MS Office and strong organizational skills are required.

Qualifications

• Secretarial diploma and 2–5 years of secretarial experience
• 1–3 years of related experience
• Proficiency with MS Office
• Competencies: Activity Coordination
• Competencies: Business Partnering
• Competencies: Prioritization
• Competencies: Service Delivery Effectiveness
• Competencies: Troubleshooting/Technical Support

Responsibilities

• Types and produces reports, letters, graphics and other documents.
• Schedules appointments and meetings for department.
• Screens mail and telephone inquiries and directs these requests to the appropriate person.
• May independently compose documents based on verbal direction and/or knowledge of company policy and procedures.
• Maintains the department operating budget and tracks expenses.
• Plans travel arrangements for department staff and processes related expenses.

Skills

MS Office proficiency

Activity Coordination

Business Partnering

Prioritization

Service Delivery Effectiveness

Troubleshooting/Technical Support

Education

Secretarial diploma

Job description

Provides secretarial and administrative support for a functional group and/or department. Utilizes advanced and/or specialized department software to generate reports, brochures, pamphlets, in-house publications, etc. Handles administrative tasks as assigned by manager to support area of focus.

Position Responsibilities

• Types and produces reports, letters, graphics and other documents.
• Handles routine correspondence as directed.
• May independently compose documents based on verbal direction and /or knowledge of company policy and procedures.
• Assembles information for use in reports and meetings.
• Schedules appointments and meetings for department.
• Screens mail and telephone inquiries and directs these requests to the appropriate person.
• May follow up on replies.
• Independently responds to questions and situations which arise during manager’s absence using discretion and judgment and knowledge of department’s activities.
• Sets up and maintains filing system for assigned department, including confidential data and ensures records are accurate and up-to-date.
• Handles administrative projects as assigned by manager and ensures the accurate and timely completion of tasks.
• Projects may include research, correspondence and/or other work of the department.
• Independently gathers information, tests for reasonableness and analyzes data.
• May recommend changes and solutions to issues or problems.
• Maintains the department operating budget.
• Tracks expenses and invoices and ensures payments are coded to the appropriate account.
• Reports on monthly variances and researches discrepancies.
• Organizes and attends meetings and may act as recorder of proceedings.
• Coordinates follow-up actions.
• Makes travel arrangements for department staff and processes related expenses.
• Arranges function room, menus and travel for large and small external meetings in accordance with company travel policies.
• Trains and assists other administrative assistants and other department staff in the utilization of applications or department/company policies, procedures and administrative systems.
• Performs other duties such as space planning, consulting time tracking, recordkeeping, phone listings, maintaining office supplies and invoice and purchasing activity.
• Utilize knowledge of business area to help with trading administration, data reporting, and report production.
• Works with others to ensure efficiency of the administrative and support functions.
• Supports other administrative support staff.

Required Qualifications

• Secretarial diploma 2 to 5 years secretarial experience 1 – 3 years of related experience
• Proficiency with all MS Office
• Competencies: Activity Coordination
• Business Partnering
• Prioritization
• Service Delivery Effectiveness
• Troubleshooting/Technical Support

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary & Location

Silsbee, Texas

Working Arrangement Hybrid

Salary range is expected to be between $36,525.00 USD - $60,875.00 USD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights

• I Family & Medical Leave
• I Employee Polygraph Protection
• I Right to Work
• I E-Verify
• Company: John Hancock Life Insurance Company (U.S.A.)

Company Statement

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Recent awards include

• 2026 Gallup Exceptional Workplace Award Winner Manulife
• Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the "Job Alerts" section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.