Product Owner

Skyla Credit Union; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental coverage

6% 401(k) match

Tuition reimbursement

Paid community volunteer opportunity

Paid time off

Well-being stipend

Interest rate perks on deposits & loan

Job summary

Skyla Credit Union is seeking a Product Owner to lead IT delivery using Agile practices, driving improvements to member experience and regulatory compliance. You will collaborate with department heads and subject matter experts to define business processes, review feasibility, and shape technical specifications for tickets and projects.

The role emphasizes strategic thinking, innovation, and alignment with architectural principles, while supporting transformation initiatives across our financial

Qualifications

• BA/BS degree in Computer Science, Information Technology, Business or similar.
• Minimum of 5 years experience with financial services vertical.
• Minimum of 4 years experience in Project Management, Agile methodologies, and functional requirement gathering.
• Excellent written and verbal communication skills. Must articulate ideas clearly to a diverse audience.

Responsibilities

• Take high level requests and formalize business justification, requirements, and functional specifications with focus on security and scalability.
• Meet with departments regularly to review processes and update teams on backlog items.
• Participate in backlog grooming sessions and allocate resources.
• Identify efficiency improvements across financial services domains.
• Develop KPIs to track product/project success post go-live and adjust as needed.
• Gain deep knowledge of financial services tech, products, and CU infrastructure.
• Engage with vendors to understand roadmaps and capabilities.
• Assist in drafting test and deployment plans within technical requirements.

Skills

Agile Methodologies

Product Ownership

Stakeholder Management

Financial Services

Requirements Gathering

Education

BA/BS in CS/IT/Business

Tools

Jack Henry Symitar

Database Technologies

Cloud & On-Prem

Job description

Location: 3700 South Blvd. Suite 400 Charlotte, NC 28209

Job Grade: 15

Working at Skyla Credit Union

Skyla offers a supportive, inclusive culture while providing opportunities for growth, learning, and career advancement. Making it a strong place to build both skills and meaningful connections.

Joining Skyla means having the support, tools, and guidance you need from day one.

• A welcoming culture where teammates and leaders genuinely care about your success and growth.
• A collaborative work environment focused on teamwork, development, and making an impact in the community.
• Flexibility and support to help you balance work while meeting member needs.
• A strong benefits package and meaningful perks that support your overall well-being: medical, vision, dental, 6% Match 401(k), Tuition Reimbursement, Paid Community Volunteer Opportunity, Paid Time Off, Quarterly Well Being Benefit, Interest Rate Perks on Deposit and Loan Accounts.

Our Values

We’re in your corner: we genuinely care about the well-being of our members and employees. We make possibilities reality!

We make an impact: we exist for our communities. We provide support and opportunities to meet the needs of our friends and neighbors.

We’re better together: we are a team. We work together to service and support our members and each other.

We’re on a journey together: we always look for improvement opportunities to benefit our members and employees. We believe that with continuous improvement learning, there is no limit to what we can achieve together.

We welcome everyone: we empower all by sharing different perspectives, unique abilities, thought processes, and creating a diverse and inclusive credit union.

primary functions:

The Product Owner will lead the IT delivery of initiatives by using Agile methodology. The Product owner will be empowered and accountable to drive specific business and technology outcomes such as improving the member experience, implementing regulatory and compliance changes, increasing business operational efficiency, launching new enhancement, and retiring legacy systems while aligning tactical decisions with strategic architectural principles. The ideal incumbent will be strategic, innovative, and creative with a solid analytic foundation. Also, this role will work with department heads, stakeholders, and subject matter experts to review business process flows, feasibility, cost analysis, and trends. Develop functional and participate in production of technical specifications and documentation related to ticket and project requests.

responsibilities:

• Take high level requests and formalize business justification, requirements, and develop best practice functional specifications with focus on security, business needs, industry standards and trends, scalability, and speed to market.
• Meet with various departments regularly to review processes and update teams on in-flight activities or clarify questions about items in the backlog.
• Participate and gather appropriate resources for backlog grooming sessions.
• Identify areas of potential efficiency, automation, and improvement throughout all areas of financial services.
• Assist in developing key performance indicators to track product/project success post go-live and tracking if changes need to be made post launch.
• Develop deep knowledge of financial services technology, products, services, and existing infrastructure at the credit union.
• Meet with vendors that may assist project plan or own the technology stack used or may be used in the future to stay aware of technology roadmaps, capabilities, and limitations.
• Assist in developing test and deployment plan as part of the technical requirements gathering process.
• Take product initiatives work with architecture, user experience and various engineering teams to define software releases and features and oversee end to end software development and release process.
• Work closely with training, review software changes, help with questions from business members facing team related to technology and software launches.
• Lead regular software and service reviews with leadership and maintain key metrics for review across the business identified as important to measure success of the release.
• Maintain a documented view of competition and use data to support the development of differentiated software and IT services.
• Collaborate with strategy team to establish the go-to market strategy for products, target prospective customers, and exploit competitive differentiators.
• Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Perform job duties in accordance with the Credit Union's values, mission and vision.
• Performs other duties as assigned.
• BA/BS Degree in Computer Science, Information technology, Business or similar.
• Minimum of 5 years experience with financial services vertical.
• Excellent written and verbal communication skills. Must be able to articulate ideas and plans clearly to a diverse audience.
• Minimum of 4 years experience in Project Management, Agile methodologies, and functional requirement gathering.
• Knowledge of both cloud based and on-premises systems and capabilities.
• Preferred Experience: Jack Henry Symitar, Credit Union, and Database Technologies.
• Ability to work on a team in order to find solutions to complex issues, and break processes down to micro-services/projects.
• Ability to work independently under minimal supervision.
• Able to receive and maintain confidentiality.