Lending Support Specialist

Skyla Credit Union; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401(k) match

Tuition Reimbursement

Volunteer Time Off

Paid Time Off

Well Being Benefit

Interest Rate Perks on Deposits and Lo

Job summary

Skyla Credit Union is seeking a detail-oriented loan operations teammate to support collateralized lending processes. You will assist lenders with DMV requirements, process loan paperwork, and help ensure the credit union’s interests are secured in collateral. Strong communication with members and staff is essential.

Ideal candidates have a high school diploma, familiarity with credit unions, and solid Microsoft Office skills. This is a full-time on-site role focused on accuracy and compliance.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office applications.
• Strong attention to detail and accuracy.
• Ability to multitask and manage workflow.

Responsibilities

• Support lending operations for collateral loans with duties to protect the credit union’s interest.
• Assist lenders with DMV requirements and forms related to collateralized loans.
• Process loan documentation, recordings, releases, and lien-related paperwork.
• Contact third parties and members to resolve missing titles and related issues.
• Provide training support and participate in staff development sessions.
• Process daily paid loan reports and ensure correct title mailing.
• Assist collateral protection insurance program as assigned.
• Comply with Federal regulations and credit union policies.

Skills

Interpersonal communication

Microsoft Office

Attention to detail

Multitasking

DMV knowledge

Education

High School diploma or equivalent

Tools

None

Job description

Location: 3700 South Blvd. Suite 400 Charlotte, NC 28209

Job Grade: 6

Working at Skyla Credit Union

Skyla offers a supportive, inclusive culture while providing opportunities for growth, learning, and career advancement. Making it a strong place to build both skills and meaningful connections.

Joining Skyla means having the support, tools, and guidance you need from day one.

• A welcoming culture where teammates and leaders genuinely care about your success and growth.
• A collaborative work environment focused on teamwork, development, and making an impact in the community.
• Flexibility and support to help you balance work while meeting member needs.
• A strong benefits package and meaningful perks that support your overall well-being: medical, vision, dental, 6% Match 401(k), Tuition Reimbursement, Paid Community Volunteer Opportunity, Paid Time Off, Quarterly Well Being Benefit, Interest Rate Perks on Deposit and Loan Accounts.

Our Values

We’re in your corner:

we genuinely care about the well-being of our members and employees. We make possibilities reality!

We make an impact:

we exist for our communities. We provide support and opportunities to meet the needs of our friends and neighbors.

We’re better together:

we are a team. We work together to service and support our members and each other.

We’re on a journey together:

we always look for improvement opportunities to benefit our members and employees. We believe that with continuous improvement learning, there is no limit to what we can achieve together.

We welcome everyone:

we empower all by sharing different perspectives, unique abilities, thought processes, and creating a diverse and inclusive credit union.

primary functions:

Support the operational function of credit union lending operations through various duties and responsibilities. Provide support and guidance to lenders regarding securing the credit union’s interest in loan collateral. Process ancillary product claims in a timely, efficient manner. Make recommendations for process improvements that will enhance the member and employee experience.

responsibilities:

• Maintain an in-depth knowledge of credit union policies and procedures. Provide support to branch staff in regard to collateralized loans, DMV requirements and required forms.
• Assist management in periodically reviewing DMV processes and procedures, identify issues and make recommendations for improvement to the overall process.
• Complete the processing of all forms and related paperwork used for recording, releasing or perfecting the credit union’s interest on collateralized loans.
• Consistently work missing title report, contact third parties and members as necessary to reduce the number of missing titles.
• Participate in the instructional session of lending training relating to securing the credit union’s interest in the collateral, and continuing education for staff as deemed appropriate.
• Process the paid loan report daily to ensure titles are mailed to appropriate person in a timely manner.
• Assist with collateral protection insurance program as assigned.
• Process lien release requests and letters of guaranty as needed. Process overnight payoff checks from dealership and other third parties.
• Process ancillary product claims in a timely and efficient manner.
• Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Perform job duties in accordance with the Credit Union's values, mission and vision.
• Performs other duties as assigned.
• High School diploma or equivalent.
• Credit Union or financial institution experience preferred
• Strong working knowledge of DMV processes and procedures, primarily NC and surrounding states.
• Excellent communication and interpersonal skills and a desire to interact with members and credit union employees.
• Ability to multitask and complete duties with accuracy.
• Proficiency in the Microsoft Suite of products