Product Ops & Strategy Associate - Equity & Growth

Coinflow Labs; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Coinflow is seeking a Product Operations & Strategy Associate to keep our product machine running. You will own due diligence inquiries end to end, keep our Linear board accurate, and serve as the connective tissue between Product and Engineering, Risk & Compliance, Legal, Finance, Sales and Partnerships.

This early-career role emphasizes turning chaos into reliable systems and learning how a modern payments company operates from the inside, with daily cross-team collaboration and growth

Qualifications

• 1–3 years in operations, onboarding or implementation, compliance operations, project coordination, or Big 4 audit/advisory, ideally at a fintech, payments company or bank
• Excellent written communication; able to answer a partners question accurately in two clean sentences
• Strong attention to detail and comfort keeping many requests moving at once
• High ownership: you finish what you start and close loops without being chased
• Comfortable working across many teams and following up persistently and politely
• Fluency with work tools (Linear or Jira, Slack, Google Workspace, Notion) and a habit of using AI tools to speed up repetitive work
• Comfortable with ambiguity and the pace of a high-growth startup, and ready to work hard

Responsibilities

• Partner and vendor due diligence: Own intake-to-submission for due diligence questionnaires, RFIs and information requests from banks, processors, vendors and enterprise merchants.
• Answer library and records: Maintain our due diligence answer library and document repository (corporate docs, org chart, policies, audit and security reports) so every answer is current, accurate and reusable
• Linear and delivery hygiene: Run a weekly sweep of the Linear board so owners, statuses, priorities and due dates are set and stale or blocked work is flagged; triage incoming requests from other teams with enough context to act on
• Cross-team communication: Keep Sales, Support, Risk and Partnerships informed on what’s shipping and changing; coordinate launch checklists, capture decisions and drive follow-ups from product meetings; run small cross-functional projects end to end
• Research and reporting: Prepare roadmap snapshots, release notes and status summaries for leadership; run competitive, market and vendor research and turn messy inputs into clear memos

Skills

Written communication

Attention to detail

Ownership

Cross-team collaboration

Ambiguity tolerance

Proactive follow-up

AI-assisted productivity

Communication across teams

Tools

Linear

Jira

Slack

Google Workspace

Notion

Job description

Coinflow is seeking a Product Operations & Strategy Associate to keep our product machine running. You will own due diligence inquiries end to end, keep our Linear board accurate, and serve as the connective tissue between Product and Engineering, Risk & Compliance, Legal, Finance, Sales and Partnerships.

This early-career role emphasizes turning chaos into reliable systems and learning how a modern payments company operates from the inside, with daily cross-team collaboration and growth