Product Operations & Strategy Associate

Wwshemi; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Equity

Performance bonus

Job summary

Coinflow is seeking a Product Operations & Strategy Associate to keep our product machine running. You’ll own due diligence requests end to end, keep our Linear board accurate, and serve as the connective tissue between Product and Engineering, Risk & Compliance, Legal, Finance, Sales and Partnerships.

This operations role focuses on turning chaos into reliable systems. You’ll learn how a modern payments company works from the inside and help move money worldwide.

Qualifications

• 1–3 years in operations, onboarding or related roles in fintech/payments.
• Excellent written communication; able to answer partner questions in two clean sentences.
• Strong attention to detail and ability to move many requests at once.
• High ownership: finish what you start and close loops without being chased.
• Comfortable working across many teams and following up persistently and politely.
• Familiar with Linear/Jira, Slack, Google Workspace, Notion; able to leverage AI tools to speed up repetitive work.

Responsibilities

• Own intake-to-submission for due diligence questionnaires, RFIs, and information requests from banks, processors, vendors and enterprise merchants; respond to routine questions and route complex items to owners.
• Maintain due diligence answer library and document repository to keep information current and reusable.
• Run a weekly sweep of the Linear board; ensure owners, statuses, priorities and due dates are set and flag stale work; triage requests with context to act on.

Skills

Excellent written communication

Attention to detail

Ownership mindset

Cross-functional collaboration

Adaptability with startup pace

AI tooling for repetitive work

Tools

Linear

Jira

Slack

Google Workspace

Notion

Job description

About Coinflow

Coinflow is the next-generation payment service provider revolutionizing global financial infrastructure with stablecoins, AI-driven fraud prevention, and instant settlement. Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity, global pay-ins, multi-currency FX, and unified payouts. Founded in 2023, the company serves marketplaces, fintechs, remittance providers, gaming platforms, and ecommerce merchants worldwide.

Since our seed round in 2024, we’ve achieved 23x revenue growth and scaled to multi-billion-dollar annual transaction volume. In response to this growth, Coinflow announced a $25M Series A (https://coinflow.cash/blog/coinflows-series-a) in October 2025-led by Pantera Capital, CMT Digital, Coinbase Ventures, Jump Crypto, and Reciprocal Ventures-accelerating our mission to power the world’s fastest-moving businesses with innovative, reliable global payments.

Coinflow is proudly headquartered in Chicago, IL. Learn more at coinflow.cash (http://coinflow.cash).

Role Overview

Coinflow is seeking a Product Operations & Strategy Associate to keep our product machine running. Coinflow moves money for merchants around the world, and every bank, processor and enterprise partner wants to understand exactly how we work before they sign. As our Product Operations & Strategy Associate, you'll own those due diligence requests end to end, keep our Linear board an accurate picture of what's being built, and be the connective tissue between Product and every team that depends on it. You'll report to the Head of Product and work daily with Engineering, Risk & Compliance, Legal, Finance, Sales and Partnerships.

This is an operations role, and we mean that: most of your week is moving information between people, chasing answers, keeping records clean and running projects to done. It's a great fit for someone early in their career who gets real satisfaction from turning chaos into a reliable system, and who wants to learn how a modern payments company works from the inside.

Key Responsibilities

• Partner and vendor due diligence: Own intake-to-submission for due diligence questionnaires, RFIs and information requests from banks, processors, vendors and enterprise merchants. Answer the recurring questions yourself (company overview, products and money flows, ownership and UBOs, licenses, policies, security posture), route the rest to the right owner, and hit every deadline

• Answer library and records: Maintain our due diligence answer library and document repository (corporate docs, org chart, policies, audit and security reports) so every answer is current, accurate and reusable

• Linear and delivery hygiene: Run a weekly sweep of the Linear board so owners, statuses, priorities and due dates are set and stale or blocked work is flagged; triage incoming requests from other teams with enough context to act on

• Cross-team communication: Keep Sales, Support, Risk and Partnerships informed on what's shipping and changing; coordinate launch checklists, capture decisions and drive follow-ups from product meetings; run small cross-functional projects end to end

• Research and reporting: Prepare roadmap snapshots, release notes and status summaries for leadership; run competitive, market and vendor research and turn messy inputs into clear memos

Required Qualifications

• 1-3 years in operations, onboarding or implementation, compliance operations, project coordination, or Big 4 audit/advisory, ideally at a fintech, payments company or bank

• Excellent written communication; able to answer a partners question accurately in two clean sentences

• Strong attention to detail and comfort keeping many requests moving at once

• High ownership: you finish what you start and close loops without being chased

• Comfortable working across many teams and following up persistently and politely

• Fluency with work tools (Linear or Jira, Slack, Google Workspace, Notion) and a habit of using AI tools to speed up repetitive work

• Comfortable with ambiguity and the pace of a high-growth startup, and ready to work hard

Preferred Qualifications

• Experience in payments, fintech, or financial services

• Familiarity with cards, ACH, other payment rails, or KYB/KYC/AML concepts

• Experience completing vendor, security, or bank due diligence questionnaires

• Experience being part of world class operations and high functioning product organizations.

What We Offer

• Competitive compensation including base salary, performance bonus, and meaningful ownership

• Broad exposure across product, compliance, partnerships, and engineering at a rapidly scaling fintech

• Direct work with the Head of Product and visibility into how leadership decides what to build

• Collaborative and innovative work environment with world-class investors

The base salary range for this role is $85,000 - $120,000 USD + equity. The actual base salary offered depends on a variety of factors, including but not limited to experience, education, skills, qualifications, and business needs.

Join the team rewriting how money moves worldwide-and become a driving force in the $194 trillion cross-border payments market.