Product Operations Specialist — Machine Moderation Strategy

TikTok; San Jose (CA); On-site; USD 99,200 - 248,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Paid holidays and sick days

Job summary

A leading tech company based in San Jose is seeking a qualified candidate for a role that focuses on enhancing content safety systems and optimizing platform stability. The successful applicant will have a Bachelor’s degree and over 5 years of relevant experience in Internet operations. Responsibilities include collaborating on machine moderation techniques and analyzing user behavior metrics. This is a dynamic position that requires agility in a fast-paced environment.

Qualifications

• 5+ years of experience in Internet platform product operations or user operations.
• Deep understanding of the content safety industry and machine moderation principles.
• Exceptional project management skills and cross-functional influence.

Responsibilities

• Partner with PM to engage in machine moderation strategy iterations.
• Build and refine QoE and QoS metrics.
• Conduct qualitative research to identify workflow bottlenecks.

Skills

Project management

Data analysis

User-centric problem-solving

Communication with PMs and Algo teams

Education

Bachelor’s degree or above

Job description

A leading tech company based in San Jose is seeking a qualified candidate for a role that focuses on enhancing content safety systems and optimizing platform stability. The successful applicant will have a Bachelor’s degree and over 5 years of relevant experience in Internet operations. Responsibilities include collaborating on machine moderation techniques and analyzing user behavior metrics. This is a dynamic position that requires agility in a fast-paced environment.