Quality & Insight Partner - Data-Driven Ops Leader

TikTok Inc.; San Jose (CA); On-site; USD 103,200 - 180,445; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan

Paid parental leave

Job summary

A leading social media platform seeks a Business Partner in San Jose to enhance product operations. The role involves creating SOPs for issue troubleshooting and collaborating across teams to optimize efficiency in resolving product issues. Candidates should possess a Bachelor's degree and at least 3 years of relevant experience with strong skills in data analysis and project management. A commitment to enhancing experience-oriented operations is essential. Join us in transforming the way people connect globally.

Qualifications

• Minimum 3 years of experience in product operations.
• Strong project promotion capabilities and experience in cross-team collaboration.
• High self-motivation and learning ability.

Responsibilities

• Develop SOPs for issue troubleshooting in non-China markets.
• Formulate ticket classification standards with QA and TPS teams.
• Conduct data analysis and develop diagnostic tools.

Skills

Data analysis

Project management

Cross-team collaboration

Innovation

Problem-solving

Education

Bachelor's degree in Statistics, Mathematics, or Computer Science

Job description

A leading social media platform seeks a Business Partner in San Jose to enhance product operations. The role involves creating SOPs for issue troubleshooting and collaborating across teams to optimize efficiency in resolving product issues. Candidates should possess a Bachelor's degree and at least 3 years of relevant experience with strong skills in data analysis and project management. A commitment to enhancing experience-oriented operations is essential. Join us in transforming the way people connect globally.