Product Operations Specialist: Bridge Product, Data & Teams

Expedite Technology Solutions LLC; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions firm is seeking a Product Support Analyst II to enhance product workflow and assist with software updates. The ideal candidate has proven experience in product operations or project coordination, especially within the SaaS sector. Responsibilities include collaborating across teams, managing feedback and product data, and acting as a subject matter expert. This is a full-time role requiring strong communication, organizational skills, and technical aptitude.

Qualifications

• Prior experience in product operations or project coordination within a SaaS or technology company.
• Familiarity with POS systems or related platforms is highly valued.
• Exceptional verbal and written communication skills.

Responsibilities

• Assist with planning and executing software updates and new feature rollouts.
• Manage the collection and synthesis of feedback from customers and teams.
• Assist in analyzing product data and creating dashboards.

Skills

Data-driven research

Collaboration

Problem-solving

Analytical skills

Communication

Organizational skills

Technical aptitude

Tools

Jira

Confluence

Business Intelligence tools

Job description

A technology solutions firm is seeking a Product Support Analyst II to enhance product workflow and assist with software updates. The ideal candidate has proven experience in product operations or project coordination, especially within the SaaS sector. Responsibilities include collaborating across teams, managing feedback and product data, and acting as a subject matter expert. This is a full-time role requiring strong communication, organizational skills, and technical aptitude.