Product Operations Specialist

Swooped; United States; On-site; USD 130,000 - 170,000; Full time

Job summary

Join an innovative company dedicated to simplifying healthcare benefits for Americans. As the first Product Operations Specialist, you'll build and streamline operations that drive product success. This role offers a unique opportunity to work at the intersection of product, engineering, and customer success, ensuring smooth workflows and data management. If you're passionate about making a real impact and thrive in a fast-paced environment, this position is perfect for you. Enjoy a competitive salary, equity options, and a supportive culture that values collaboration and transparency.

Benefits

Equity (stock options)

Flexible PTO

Medical, Dental, and Vision insurance

401(k) matching

Quarterly team offsites

Qualifications

• 2–5 years of experience in product or business operations.
• Strong project management and communication skills.
• Comfortable working with data and SQL.

Responsibilities

• Ensure high quality delivery of the evolving experience.
• Improve processes across the company for scalability.
• Collaborate cross-functionally with teams.

Skills

Project Management

Communication Skills

Data Manipulation

SQL Queries

Process Improvement

Cross-functional Collaboration

Startup Environment Experience

Ambiguity Management

Job description

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About Our Client

Our client is focused on making healthcare benefits less confusing.

The company believes that people shouldn’t need a PhD to understand their healthcare. They are reinventing how Americans interact with their healthcare benefits. They believe that by translating complex healthcare data into simple financial experiences, they can empower people to make better decisions while saving time, money, and stress.

About You

You are looking for a role where you can make a real impact. You want to be part of a close-knit team, solving an important problem that impacts lots of people. You believe having an inspiring, supportive and fun workplace culture is a responsibility, not just a perk. You know that healthcare in the US can be better, we just need to hold ourselves to a higher standard.

About The Role

As the first ever Product Operations Specialist, you will build and streamline the internal operations that power the product. You’ll sit at the intersection of product, engineering, customer success, and operations—working cross-functionally to ensure the systems, workflows, and data pipelines run smoothly. You are perfect for this role if you:

• Love building machines to do work for you
• Are quickly becoming best friends with AI and the opportunities is presents to creating that perfect engine you have always dreamed of
• Want to build all the above essentially from scratch to support a fast growing business

What You’ll Do

• Ensure high quality delivery of the evolving experience
• Improve processes across the company to ensure scale is never a concern
• Cross-functional Collaboration

Required Qualifications: Must-Haves

• 2–5 years of experience in product operations, business operations, or a similar cross-functional role
• Strong project management and communication skills—you’re organized, detail-oriented, and proactive
• Comfort working with data: you can manipulate spreadsheets, run complex SQL queries, build dashboards, and spot trends or outliers
• Experience working in a startup or fast-paced, high-growth environment
• Thrives in ambiguity - Ability to translate vague problems into structured workflows and clear next steps
• You don’t just like wearing multiple hats, it's your preferred fashion statement

Preferred Attributes: Nice-to-Haves

• Familiarity with employee benefits, open enrollment processes, and healthcare-related products
• Experience building AI into scales processes

Total Rewards Package:

• Cash compensation range: $130,000 – $170,000 per year (based on experience and location)
• Equity (stock options) for all full-time employees
• Flexible PTO
• Best-in-class Medical, Dental, and Vision insurance — plus access to a service to help you choose the best plan
• 401(k) matching
• Quarterly team offsites

Values

• Users first: The company cares about solving real problems for real people.
• Transparency: The company communicates honestly to build confidence and trust.
• Resilience: The company takes on the hardest challenges in a complex industry.
• Curiosity: The company asks questions and explore better ways of doing things.
• Duty: The company takes its role in healthcare seriously—it’s not optional.
• Collaboration: The company achieves more together than alone.

Compensation

Based in the New York City

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Customer Service

• Industries

  Computer and Network Security and Technology, Information and Media

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