Operations Specialist, Patient & Site Engagement (PSE), Oncology

Johnson & Johnson; North Carolina; Remote; USD 105,000 - 170,000; Full time

Job summary

Join a forward-thinking company dedicated to innovative healthcare solutions as an Operations Specialist in Oncology. In this dynamic role, you will manage patient and site engagement initiatives for clinical trials, ensuring effective coordination and communication with key stakeholders. Your project management skills will be crucial as you navigate multiple responsibilities and enhance patient recruitment strategies. This position offers the chance to contribute to groundbreaking treatments and make a meaningful impact on patient lives while working in a collaborative environment that values innovation and excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Performance Bonus

Flexible Work Options

Qualifications

• Minimum of 2 years in global patient recruitment and clinical trial execution.
• Strong project management and organizational skills are essential.

Responsibilities

• Coordinate high-quality Oncology site engagement meetings and logistics.
• Oversee multiple meetings for various conferences simultaneously.

Skills

Project Management

Time Management

Communication Skills

Organizational Skills

Microsoft Office

Education

BA/BS in a scientific or health-related discipline

Tools

Ariba

Concur

Global Connect/Telepresence

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America

Job Description:

Operations Specialist, Patient & Site Engagement (PSE), Oncology

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for 2 x Operations Specialist, Patient & Site Engagement (PSE) located in Europe, or East Coast US (Remote) to serve as the primary contact for trial teams, responsible for managing, executing, and delivering patient and site-facing initiatives in support of clinical trials. This role will be primarily focused on supporting quality engagement with industry opinion leaders and key site personnel (e.g., investigators) through the effective coordination of engagement meetings at major Oncology congresses. This role works with key people within the Global Development Organization (GD), including Program Delivery Leaders (PDLs), Strategic Account Leads (SALs), Trial Delivery Leaders (TDL), Clinical Trial Managers (CTM), Local Trial Managers (LTM), and Site Managers (SM), as well as external suppliers and other relevant stakeholders. As needed, this position may also support other administrative responsibilities across the Patient & Site Engagement team and the Oncology Delivery Unit.

Are you ready to join our team? Then please read further!

Key Responsibilities:

• Ensure high quality of Oncology site engagement meetings by coordinating conference logistics, ensuring strategic agendas, tracking participants, managing invites, following up on non-attendance, and providing real-time updates
• Utilize advanced project management skills and tools to oversee multiple meetings for multiple conferences simultaneously, ensuring all timelines, deliverables, and milestones are consistently met
• Maintain clear communication, regular contact, and good relationships with both internal and external senior leaders to ensure defined expectations and timelines, regular, proactive updates, and timely and effective responses to inquiries
• Exercise independent discretion and judgment to solve complex problems regarding project, department or division-related work
• Adhere to Johnson & Johnson SOPs, WIs, policies, local regulatory requirements, and other organizational, regulatory or industry requirements and maintain compliance with relevant time reporting systems and training requirements.

Additional Responsibilities may Include:

• Drive the execution of patient recruitment & retention tactics and initiatives through the management of service providers, including creative content development, global translations, material production, and the technical development of apps and websites to enhance patient/caregiver and site engagement.
• Process relevant updates to the program- and trial-level PSE strategy, including the study overview and patient-facing materials
• Maintain a comprehensive library of tools and tactics in the virtual Trial Master File (vTMF), ensuring effective documentation of business processes and quality standards for tactic development.
• Maintain project plan updated regarding timelines and budgets, aligned with the SOW for the delivery of tools and tactics for clinical trials.
• Support the PSE Manager in vendor activities such as budget tracking, filing, training, eMarketplace requests, and issue logging
• Foster employee engagement, inclusion, and J&J Credo Behaviors.

Principal Relationships:

Internal: PSE Head, PSE Manager, PSE Team Lead, Program Delivery Lead, Trial Delivery Lead, Global Trial Manager, Global Clinical Trial Assistant, Study Responsible Physician, Study Responsible Clinician, Strategic Account Lead

External: Vendors in the hospitality, meeting planning and clinical trial recruitment/retention industries.

Qualifications / Requirements:

• Education: BA/BS or equivalent, preferably in a scientific or health-related discipline.
• Experience: Minimum of 2 years of relevant experience in global patient recruitment and clinical trial execution with a pharmaceutical company, CRO, or healthcare facility/research site.
• Excellent time management, prioritization, and self-management skills, with strong project management capabilities
• Strong planning, tracking, customer focus, organization, and detail-oriented skills, capable of managing multiple projects successfully
• The ability to multi-task and work under minimal supervision, in a dynamic, fast-paced, environment
• General systems proficiency, especially in Microsoft Office ((Word, Excel, PowerPoint, Outlook) and systems learning agility
• Experience managing multiple, concurrent complex calendars via Outlook.
• Experience scheduling meetings and coordinating off-site meetings.
• Experience handling sensitive and confidential information and documents.
• Ability to manage conflicting priorities and flexibly take on additional work as needed
• Excellent verbal and written communication and interpersonal skills.
• Strong sense of urgency, while maintaining a high degree of professionalism.
• Strong organizational skills along with excellent judgment and reasoning abilities.
• Ability to work and partner with all levels from Senior Management down through the organization.

Preferred Knowledge, Skills and Abilities:

• Experience with Ariba, Aravo or a related accounts payable system is preferred.
• Experience with Concur or a related travel and expense reporting system is preferred.
• Familiarity with Global Connect/Telepresence technical solutions.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Belgium/Netherlands/Ireland - Requisition Number: R-010087

United Kingdom -Requisition Number: R-011924

United States - Requisition Number: R-011930

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Benefits (US Applicants):

The anticipated base pay range for this position is $105,000 to $169,050. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States only. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

#LI-Remote

The anticipated base pay range for this position is :

105,000 to 169,050 USD

Additional Description for Pay Transparency: