Product Operations: Shape AI Hiring at a Fast-Growth SaaS

Juicebox App, Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Top compensation and equity

Daily meals provided

US healthcare coverage

Wellness stipend

Commuting stipend

Job summary

Juicebox App, Inc. in San Francisco is hiring a Product Operations role to transform customer insights into better products. You will work closely with Product, Engineering, Design, and customer-facing teams to understand how customers use Juicebox and to drive improvements.

You’ll dive into the product, troubleshoot issues, and own details that create a great customer experience, while turning analytics into actionable product opportunities.

Qualifications

• Experience solving problems in product operations, business operations, customer success, analytics, or another relevant role.
• Clear interest in becoming a Product Manager with hands-on learning of a product to help customers succeed.
• Strong analytical instincts and the ability to turn evidence into recommendations.
• Clear, concise communication and the ability to define actionable problems.

Responsibilities

• Turn customer feedback into action. Join customer conversations and synthesize feedback to identify recurring pain points and unmet needs.
• Investigate and drive resolution of product issues. Reproduce bugs, clarify impact, and work with Engineering and Product to prioritize fixes and close the loop.
• Help us ship great products. Test new features and AI-powered workflows, identify confusing experiences and edge cases, and support beta testing and launches.
• Use data to understand what’s working. Analyze product usage, adoption, and customer feedback to surface opportunities and evaluate value delivery.
• Own product improvements. Translate well-defined problems into clear requirements and support delivery and results assessment.
• Make the team faster. Improve how we capture feedback, track issues, and communicate updates using lightweight tools and automation.

Skills

Product operations

Analytics

Communication

Curiosity about AI

Tools

SQL

Product analytics

Job description

Juicebox App, Inc. in San Francisco is hiring a Product Operations role to transform customer insights into better products. You will work closely with Product, Engineering, Design, and customer-facing teams to understand how customers use Juicebox and to drive improvements.

You’ll dive into the product, troubleshoot issues, and own details that create a great customer experience, while turning analytics into actionable product opportunities.