Product Operations Lead: Turn Feedback into Product Wins

Juicebox; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Top-of-market compensation with equity

Daily meals provided

Job summary

Juicebox is hiring for a Product Operations role to turn customer insights into better products. You’ll collaborate with Product, Engineering, Design, and customer-facing teams to understand how customers use Juicebox and identify opportunities for improvement.

You will dive into the product, investigate issues, and take ownership of details that create a great customer experience. This is a hands-on, fast-moving role with direct impact on product outcomes.

Qualifications

• Experience solving problems in product operations or related roles.
• Clear interest in becoming a Product Manager with hands-on product work.
• Strong analytical instincts; use evidence to inform decisions.
• Clear, concise communication; translate ambiguity into actionable problems.
• Strong follow-through and ability to see work to resolution.
• Curiosity about AI and comfort learning technical concepts.

Responsibilities

• Turn customer feedback into action by synthesizing feedback from Sales, CS, and Support.
• Investigate and drive resolution of product issues with Engineering and Product.
• Help ship great products by testing features and supporting beta launches.
• Use data to understand usage, adoption, and customer feedback to surface opportunities.
• Own product improvements by defining requirements and supporting delivery.
• Make the team faster by improving feedback loops and using lightweight automation.

Skills

Product operations

Data analysis

Customer feedback

Cross-functional collaboration

Tools

SQL

Job description

Juicebox is hiring for a Product Operations role to turn customer insights into better products. You’ll collaborate with Product, Engineering, Design, and customer-facing teams to understand how customers use Juicebox and identify opportunities for improvement.

You will dive into the product, investigate issues, and take ownership of details that create a great customer experience. This is a hands-on, fast-moving role with direct impact on product outcomes.