Product Operations Specialist: Turn Feedback into Better Features

Juicebox; San Francisco (CA); On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Top-of-market compensation

Daily meals provided

Comprehensive healthcare (US)

Wellness stipend

Commuting stipend

Job summary

Juicebox is hiring a Product Operations role to transform customer insights into better products. You’ll work with Product, Engineering, Design, and customer-facing teams to understand usage, identify opportunities, and bring new features to life.

You’ll dive into the product, reproduce issues, and own the details that deliver a great customer experience. You will turn feedback into action, analyze usage data, and help prioritize fixes with Engineering and Product, while improving how we capture

Qualifications

• Experience solving problems in product operations or related roles.
• Strong analytical instincts and ability to turn insights into action.
• Clear communication and ability to translate ambiguity into actionable requirements.

Responsibilities

• Turn customer feedback into action.
• Investigate and drive resolution of product issues.
• Help us ship great products and test new features.
• Use data to understand what’s working and where to improve.
• Own product improvements with cross-functional teams.
• Make the team faster by streamlining feedback and updates.

Skills

Product operations

Data analysis

SQL

Customer insights

Cross-functional-

Problem solving

Job description

Juicebox is hiring a Product Operations role to transform customer insights into better products. You’ll work with Product, Engineering, Design, and customer-facing teams to understand usage, identify opportunities, and bring new features to life.

You’ll dive into the product, reproduce issues, and own the details that deliver a great customer experience. You will turn feedback into action, analyze usage data, and help prioritize fixes with Engineering and Product, while improving how we capture