Product Operations Manager: Onboarding & Scale

Ramp; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is building the operating systems that simplify onboarding and spend management, and this role focuses on making it easy for customers to get started on Ramp, identify root causes, and ship fixes that reduce friction across the onboarding journey.

You will collaborate with Product, Engineering, Design, Data, CX, Sales, and Operations, leverage AI to automate processes, and help the team scale from login to first spend while measuring impact.

Qualifications

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
• Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether product or operational fixes reduce customer friction.
• Strong customer judgment and ability to understand onboarding, setup, access, identity, or spend-management friction.
• Ability to translate qualitative feedback into crisp requirements, prioritized action plans, and durable operating processes.
• Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations.
• Strong problem solving, prioritization, and communication with bias to ship improvements quickly and measure impact.
• Experience using AI tools to accelerate analysis, workflow automation, enablement, or direct product / process improvements.

Responsibilities

• Provide holistic Product Operations support for the product onboarding experience across program management, customer testing, launch readiness, change management, and iteration.
• Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate customer feedback into crisp requirements, operating plans, and shipped improvements.
• Identify setup and onboarding issues in login, invites, provisioning, multi-entity setup, policies, cards, and first spend.
• Build scalable operating cadences that improve cross-team alignment, release readiness, customer communication, and accountability.
• Use AI to automate processes, improve analysis, and directly ship product or workflow improvements that reduce customer friction.

Skills

Product operations

Data-driven decisions

Cross-functional collaboration

Customer onboarding

AI tools usage

Communication

Problem solving

Job description

Ramp is building the operating systems that simplify onboarding and spend management, and this role focuses on making it easy for customers to get started on Ramp, identify root causes, and ship fixes that reduce friction across the onboarding journey.

You will collaborate with Product, Engineering, Design, Data, CX, Sales, and Operations, leverage AI to automate processes, and help the team scale from login to first spend while measuring impact.