Product Operations Manager (Human Moderation) - TikTok

TikTok; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Benefits offered by this job

Health insurance

401(k) savings plan with company match

Paid holidays and paid time off

Job summary

TikTok is seeking a Product Operations Manager (Human Moderation) in San Jose to lead moderation operations within the monetization ecosystem. The role focuses on leveraging data to identify pain points in labeling, QA outcomes, appeals, and risk judgments, and works with cross-functional teams to optimize tools and processes.

The candidate will drive AI-enabled enhancements for rule explanations, risk alerts, and case comparison, while coordinating with Policy, Engineering, and Product teams to

Qualifications

• Strong data analysis skills to diagnose operational pain points and translate findings into improvements.
• Proficiency in English and Chinese to collaborate with Mandarin-speaking partners and stakeholders.
• Excellent cross-cultural understanding, with a results-oriented mindset and ability to influence across teams.

Responsibilities

• Responsible for TikTok monetization ecosystem human moderation operations.
• Use data such as productivity, QA results, appeals, and false negatives to optimize labellers’ pain points.
• Integrate AI capabilities to support moderation, rule explanations, risk alerts, and case comparison to reduce costs.
• Collaborate with Product, Engineering, Algorithm, Policy, QA, Training, and Regional Operations to deliver tool and workflow projects on schedule.
• Develop data-driven insights and thematic reports to align with business direction.
• Explore AI model applications in human review policies and use large language models to support risk assessment.

Skills

Data analysis

Bilingual English/Chinese

Cross-cultural collaboration

Stakeholder influence

Job description

Product Operations Manager (Human Moderation) - TikTok

Location

San Jose

Employment Type

Regular

Job Code

A12974

Responsibilities

• Responsible for TikTok monetization ecosystem human moderation operations.
• Use data such as productivity, QA results, appeals, and false negatives to identify and optimize labellers’ key pain points in rule understanding, operating efficiency, risk judgment, and tool usage.
• Combine AI model capacity to drive the implementation of AI capabilities in moderation, rule explanation, risk alerts, and case comparison to reduce labellers’ judgment cost.
• Collaborate with Product Management, Engineering, Algorithm, Policy, QA, Training, and Regional Operations teams to drive platform tools, AI capabilities, and human review workflow optimization projects to be delivered on schedule.
• Develop a deep understanding of business direction, and use data analysis and thematic strategy reports to analyze the business.
• Explore the application of AI models in human review policies, use large language models to support risk assessment, and optimize review efficiency.

Qualifications

Minimum Qualification(s)

• Solid data analysis skills, with the ability to work with productivity, QA, appeal, and false-negative metrics to diagnose operational pain points, build thematic/strategy reports, and translate findings into actionable improvements
• Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets, where Mandarin is a primary working language
• Strong cross-cultural understanding, persuasion, organizational influence, and a results-oriented mindset.
• Able to connect multiple business processes, drive project implementation, and achieve business goals.

Preferred Qualification(s)

• Highly self-driven and resilient in fast-paced environments, with the ability to coordinate cross-functional resources efficiently.
• Strong interest in and practical understanding of AI model applications in operations, including the ability to identify high-value use cases for large language models in risk assessment, rule explanation, and review efficiency, and to partner with Algorithm/Engineering teams to land these capabilities.
• Prior experience in content moderation, trust & safety, creator ecosystem governance, or BPO/labeller operations is a strong plus
• Familiarity with quality assurance frameworks, moderation policy design, or human-in-the-loop review workflows is preferred.

Job Information

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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