Search Safety & Operations Associate - TikTok Safety Product

TikTok; San Jose (CA); On-site; USD 97,000 - 180,000; Full time

Job summary

TikTok is seeking a Search Safety & Operations Associate to own US safety operations, identify risks, and drive mitigation aligned with product features. Based in San Jose, you will collaborate with Policy, Product Governance, Government Relations and Operations to ensure safety strategies are effectively implemented.

You will monitor public sentiment, respond to escalations, and work with Rapid Response and US Content Moderation to refine models, data processes, and governance approaches in the

Qualifications

• Strong cross-functional communication and stakeholder management skills.
• Good understanding of social media platforms and content-driven products.
• Good awareness of global public discourse and emerging social issues.
• Analytical and problem-solving skills; results-oriented and execution-focused.
• Learning agility and adaptability to new domains and technologies.
• Fluency in written and spoken Chinese to manage stakeholders in China market.

Responsibilities

• Own search safety operations in the US market, including risk identification, risk mitigation, and public sentiment management.
• Conduct proactive risk monitoring, respond to escalations and feedback, assess potential risks, and implement mitigation strategies.
• Partner closely with the Rapid Response team on day-to-day operations, supporting request execution and data analysis.
• Collaborate with US Content Moderation Operations teams to drive safety-related models, data annotation, and governance strategies.

Skills

Cross-functional communication &Stakeh

Job description

Search Safety & Operations Associate - TikTok Safety Product

Location:

San Jose

Employment Type:

Regular

Job Code:

A101073

Share this listing:

Responsibilities

• Own search safety operations in the US market, including risk identification, risk mitigation, and public sentiment management. Collaborate closely with cross-functional teams, including Policy, Product Governance (PG), Government Relations (GR), and Operations (OPS), to define risks associated with major events and emerging public concerns, align on governance objectives and mitigation approaches, and drive the implementation and effectiveness evaluation of relevant product features and safety strategies.
• Conduct proactive risk monitoring, respond to escalations and feedback, assess potential risks, and implement appropriate mitigation strategies. Monitor and respond to emerging social media incidents, trending topics, and public sentiment risks in the US market.
• Partner closely with the Rapid Response team on day-to-day operations, supporting request execution, issue investigation, strategy reviews, data analysis, and access approval processes.
• Collaborate with US Content Moderation Operations teams to drive the implementation of safety-related models, data annotation processes, and governance strategies. Monitor and evaluate moderation quality, model performance, and strategy effectiveness in the US market.

Qualifications

• Strong cross-functional communication and stakeholder management skills, with the ability to clearly communicate requirements, align on solutions, and drive project execution across different teams and functions.
• Good understanding of social media platforms and content-driven products, with the ability to identify and assess potential content safety risks and emerging platform challenges.
• Good awareness of global public discourse, international politics, and emerging social issues, with sound judgment and a genuine interest in platform safety, risk management, and public sentiment governance.
• Solid analytical and problem-solving skills, with a results-oriented mindset and the ability to translate insights into actionable solutions. Detail-oriented, hands-on, accountable, and capable of driving initiatives through execution.
• Proven learning agility and adaptability, with the ability to quickly understand new business domains, navigate complex organizational structures, and leverage emerging technologies such as large language models (LLMs). Ability to manage risks, navigate conflicts, and operate effectively in high-pressure environments.
• Fluency in written and spoken Chinese is needed to manage stakeholders in China market.

Preferred Qualifications

• Prior experience in content operations, strategy operations, or related functions within social media platforms, content-driven products, or internet companies is preferred.
• Experience in search, recommendation systems, platform safety, content governance, or public sentiment management for global digital platforms is preferred.
• Experience with LLM applications, model optimization, AI agent development, workflow automation, or model performance evaluation is a plus.

Job Information

The base salary range for this position in the selected city is $97200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Ready for a career

at TikTok?

Discover a career that energizes and excites you every day.