Product Operations Coordinator, MGM+ Network Operations

Amazon; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

MGM+—an Amazon-owned premium content service—seeks a Production Operations Coordinator to coordinate procurement and delivery of programming assets and support hardware/software content management solutions. You will collaborate globally across editorial, technical, and security teams on asset specifications and secure workflows.

The role involves coordinating content trafficking, managing archives with PAM systems like Iconik, and ensuring compliance with media standards and security protocols.

Qualifications

• Experience in broadcast operations or digital media operations and content supply chain management.
• Proficiency with Mac computers and productivity tools.
• Familiarity with media management platforms such as Iconik PAM, IBMS, Fabric.

Responsibilities

• Support Network Operations in hardware and software development to drive workflow efficiency.
• Liaise with third-party vendors and Post Production to ensure standards compliance.
• Review and maintain asset and delivery specifications to meet requirements.
• Coordinate trafficking of program content via secure delivery platforms (Aspera, Box).
• Manage archival assets using Iconik PAM for organization and security.
• Perform QC management and escalate issues proactively.
• Guide cross-functional MGM+ teams on hardware/software for secure content processing.
• Experience with media operations and asset management systems and video specs for broadcast/VOD.
• Handle large data sets with attention to detail; proficient with Mac and Airtable/Microsoft Word/Excel.
• Experience with IBMS, Fabric, or similar media management platforms and PAM systems such as Iconik.
• Familiarity with content security protocols and secure media workflows.

Skills

Content management

Asset management

Quality control

Vendor coordination

Mac proficiency

Data analysis

Tools

Iconik PAM

Aspera

Box

Airtable

Microsoft Excel

Adobe Creative Cloud

Job description

Description

Are you passionate about media and entertainment? Do you want to be part of a team that delivers world-class content experiences to millions of customers worldwide? MGM+ is seeking a Production Operations Coordinator to join our Network Operations team. MGM+ is a premium movie and series entertainment service wholly-owned and operated by Amazon, offering content from the iconic MGM archive alongside sophisticated Original Productions. The MGM+ team manages three unique branded products: MGM+ US (top films and world-class Original Series), ScreenPix (a library service with classic MGM films and series), and MGM+ International (a streaming service available in over 30 countries). In this role, you will combine editorial and technical expertise to coordinate the procurement and delivery of programming content while supporting hardware and software content management solutions. You will participate across multiple stages of the content assembly line—from establishing asset specifications to managing system-based content archival solutions to scoping technical solutions across the MGM+ business. You will also support Amazon's Content Security protocols. This is a high-visibility role that requires collaboration with teams across the globe.

Key job responsibilities

• Support Network Operations in all hardware and software development initiatives, including future AI project development, to drive peak workflow efficiency
• Serve as the liaison with third-party vendors and Post Production teams to ensure compliance with evolving industry standards for video codecs, audio configurations, localization, audio description, graphics, etc
• Review, modify, and maintain MGM+ asset and delivery specifications to meet business and technical requirements
• Coordinate the trafficking of program content and promotional materials via secure delivery platforms (Aspera, Box) through the LGA16 restricted-access Secure Media Network
• Manage archival assets utilizing the Iconik PAM Production Management System, ensuring content is organized, accessible, and secure
• Perform Quality Control (QC) management of assets within the Network Operations infrastructure, identifying and escalating issues proactively
• Provide guidance to cross-functional MGM+ teams (Creative Services, Post Production, PR) on hardware and software solutions for content processing that meet Security protocols
• Experience in broadcast operations, digital media operations, or content supply chain management, database or asset management systems, film and television formats, deliverables, and ordering processes, video file specifications for broadcast and VOD platforms
• Managing and reporting on large volumes of data with high attention to detail, Proficiency with Mac computers and productivity tools (Airtable, Microsoft Word, Excel, or equivalent)
• Experience with IBMS, Fabric, or similar media management platforms, Adobe Creative Cloud, Production Asset Management (PAM) systems such as Iconik
• Familiarity with content security protocols and secure media workflows

A day in the life

You will assist multiple teams at MGM+ in meeting their business goals by providing hardware and software solutions to meet a very dynamic and ever changing video distribution product and service.

About the team

Network Operations consists of 12 members based in NYC and London. The team comes provides decades worth of industry experience in all phases of asset procurement, processing and publication across all platforms and industry affiliates.