Product Operations Coordinator

Nextens; Duluth (GA); On-site; USD 34,000 - 56,000; Full time

Job summary

LexisNexis Risk Solutions is hiring a Product Operations Coordinator to maintain law enforcement agency data, run QA checks, and support daily data tasks. You will align team metrics with daily activities and handle production tasks with accuracy.

The role requires 2-3 years in database maintenance and strong typing, communication, and multitasking skills; some night/weekend availability is expected. US base pay ranges apply; benefits vary by location.

Qualifications

• Minimum Education: High School Diploma or GED.
• Typing speed: 40 WPM required; 65+ WPM preferred.
• Some College in related field preferred.
• 2-3 years of database maintenance and customer service experience required.
• Excellent attention to detail, highly organized, and team-oriented.
• Able to multitask daily and independently with strong communication.
• Proficient listening, oral and written communication skills.

Responsibilities

• Maintain law enforcement agency information and perform QC audits.
• Process responses from agencies and contact for status/clarification.
• Verify accuracy against internal databases and update records.
• Address internal customer inquiries and may perform outgoing calls.
• Identify issues in systems and help develop improved workflows.
• Availability for some night and weekend work.

Skills

Typing 40 WPM

Attention to detail

Team oriented

Multitasking

Excellent listening & communication

Education

High School Diploma or GED

Some College

2-3 years database maintenance experience

Job description

Product Operations Coordinator

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance organization, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

Position Summary:

• Develops and demonstrates a solid understanding of database creation and monitoring of law enforcement agencies. Able to align team and business metrics to daily tasks.
• Performs routine and recurring administrative assignments such as reviewing, compiling, organizing, and maintaining of databases and production tasks.

Key Responsibilities:

• Performs a range of mainly straightforward assignments with some level of guidance such as maintaining law enforcement agency information; conducting QC audits, processing responses received from law enforcement agencies, contacting law enforcement agencies for status and process clarification.
• Demonstrates attention to detail and a heightened sense of urgency in maintaining these databases. Utilizes analytical reasoning to determine new processes and workflows.

Daily tasks include but are not limited to:

• Public acquisition of law enforcement records by researching, downloading, processing, and validating information,
• Verify overall accuracy with internal databases and maintain and update accordingly
• Address internal customer inquiries
• May also perform outgoing calls,
• Identify issues in systems by using their increased knowledge/skill,
• Must be available some nights and weekends

Education & Qualifications:

• Required: Minimum Education: High School Diploma or GED
• Required Typing: 40 WPM
• Preferred Typing: 65+ WPM
• Preferred Education: Some College in related field
• Required: 2-3years’ experience related to database maintenance, customer service
• Attention to detail is a must
• Highly organized and works well in team environment, focusing on communication, professionalism, diversity and inclusion
• Ability to multitask daily and independently
• Positive attitude and ability to work quickly in a fast-paced environment.
• Proficient listening, oral and written communication skills.

Competencies:

• Building Collaborative Relationships & Fostering Teamwork
• Customer Orientation

Team specific competencies are:

• Solves Problems and Analyzes Issues
• Communicates Powerfully and Prolifically
• Collaboration and Teamwork
• Displays High Integrity and Honesty

U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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