Product Operations Coordinator

LexisNexis Risk Solutions; Duluth (GA); Hybrid; USD 34,000 - 56,000; Full time

Job summary

LexisNexis Risk Solutions is seeking an Administrative Services Product Operations Coordinator to manage database creation and monitoring for law enforcement agencies, aligning team metrics with daily tasks. The role involves routine administrative duties, data reviews, and production tasks within a fast-paced environment.

Responsibilities include maintaining agency information, performing QC audits, processing responses, and liaising with law enforcement for status updates.

Qualifications

• Minimum education: High School Diploma or GED.
• Typing speed: 40 WPM (preferred 65+ WPM).
• 2-3 years’ experience related to database maintenance or customer service.
• Highly organized with strong communication and teamwork.

Responsibilities

• Maintains law enforcement agency information and performs QC audits.
• Researches, downloads, processes, and validates records from law enforcement agencies.
• Addresses internal customer inquiries and supports daily operations.
• Identifies issues in systems and collaborates on process improvements.
• May require availability some nights and weekends.

Skills

Attention to detail

Multitasking

Communication

Teamwork

Education

High School Diploma or GED

Some College in related field

Job description

Administrative Services
Product Operations Coordinator

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance organization, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

Position Summary:

• Develops and demonstrates a solid understanding of database creation and monitoring of law enforcement agencies. Able to align team and business metrics to daily tasks.
• Performs routine and recurring administrative assignments such as reviewing, compiling, organizing, and maintaining of databases and production tasks.

Key Responsibilities:

• Performs a range of mainly straightforward assignments with some level of guidance such as maintaining law enforcement agency information; conducting QC audits, processing responses received from law enforcement agencies, contacting law enforcement agencies for status and process clarification.
• Demonstrates attention to detail and a heightened sense of urgency in maintaining these databases. Utilizes analytical reasoning to determine new processes and workflows.

Daily tasks include but are not limited to:

• - Public acquisition of law enforcement records by researching, downloading, processing, and validating information,
• - Verify overall accuracy with internal databases and maintain and update accordingly
• - Address internal customer inquiries
• - May also perform outgoing calls,
• - Identify issues in systems by using their increased knowledge/skill,

- Must be available some nights and weekends

Education & Qualifications:

• Required: Minimum Education: High School Diploma or GED
• Required Typing: 40 WPM
• Preferred Typing: 65+ WPM
• Preferred Education: Some College in related field

• Required: 2-3years’ experience related to database maintenance, customer service
• Attention to detail is a must
• Highly organized and works well in team environment, focusing on communication, professionalism, diversity and inclusion
• Ability to multitask daily and independently
• Positive attitude and ability to work quickly in a fast-paced environment.
• Proficient listening, oral and written communication skills.

Competencies:

• Building Collaborative Relationships & Fostering Teamwork
• Customer Orientation

Team specific competencies are:

• Solves Problems and Analyzes Issues
• Communicates Powerfully and Prolifically
• Collaboration and Teamwork
• Displays High Integrity and Honesty

U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.