Product Operations Contractor

Adaptive Security; California (MO); Hybrid; USD 55,000 - 83,000; Full time

Job summary

Adaptive Security is seeking a reliable Operations Contractor in Los Angeles to own account provisioning during Australian business hours. The role focuses on setting up demo accounts and resolving issues for demos booked by our GTM teams.

This ongoing contract requires a 4-year degree or pursuit thereof, with a strong emphasis on detail, organization under pressure, and self-direction in a fast-paced startup environment. AI tools are used to boost efficiency and accuracy.

Qualifications

• Degree requirement or current pursuit emphasized; reliability and judgment matter more than field of study.
• Extreme attention to detail and accuracy are essential.
• Ability to juggle requests and prioritize without dropping the ball.
• Self-direction and comfort working independently during shifts.
• Curiosity about AI tools to improve speed and quality of work.
• Ability to adapt to a fast-paced startup environment.

Responsibilities

• Own end-to-end account provisioning during your shift, setting up demo accounts for GTM demos.
• Fix and resolve flagged account issues as they arise.
• Monitor the provisioning-issues channel during your shift and escalate when needed
• Utilize AI tools, including Claude-based automation, to improve efficiency
• Hand off cleanly to the core hours team at shift end.

Skills

Detail-oriented

Organised under pressure

Self-directed

Interested in AI

Adaptable

Reliability

Education

4-year degree or pursuing one

Tools

Claude-based asset-sourcing automation

Job description

Product Operations Contractor APAC Hours

Los Angeles (hybrid, 3 days/week)
Contract, 40hrs/week
Mon-Fri 2pm-10pm PT

Ongoing, paid hourly

About Adaptive Security

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures – marking NVIDIA’s first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.

The Role

We’re looking for a reliable, detail-oriented operations contractor based in Los Angeles to own account provisioning during Australian business hours (8am-4pm AEDT).

This is an ongoing role with no fixed end date – we’re building long-term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.

What You’ll Do

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team

• Fix and resolve flagged account issues as they come in

• Monitor the provisioning-issues channel during your shift and escape appropriately

• Use AI tools, including Adaptive’s Claude-based asset-sourcing automation, to work efficiently

• Hand off cleanly to the core hours team at the end of your shift

Who You Are

• Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study

• Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy

• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball

• Self-directed: comfortable working independently during your shift without constant oversight

• Interested in AI: curious about AI tools and use them to make your work faster and better

• Adaptable: comfortable in a fast-paced, high-growth startup environment

• Low ego, high reliability: you show up, do the work, and take pride in execution quality

What We Offer

• A key role at a company redefining cybersecurity for the AI era

• Hybrid LA office (ideally 3 days/week)

• A high-performance, supportive team where your contribution is visible and valued

• Access to resources and mentorship to grow your skills throughout your contract