Product Operations Associate at Sun King

Feedinkoo; United States; Remote; USD 40,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Product Operations Associate, where you will play a crucial role in enhancing tech-enabled solutions. Collaborate with cross-functional teams to monitor product performance, automate processes, and contribute to the entire product lifecycle. This role offers a unique opportunity to work in a dynamic, high-impact environment focused on delivering solar energy solutions to underserved communities. You will be part of a multicultural team, driving innovation and making a significant difference in people's lives. If you're detail-oriented, adaptable, and passionate about technology, this position is perfect for you.

Benefits

Professional growth opportunities

Collaborative culture

Multicultural experience

Tailored learning and development programs

Qualifications

• 1+ year in product management with strong task prioritization.
• Hands-on experience with Excel and SQL.

Responsibilities

• Monitor technical issues and coordinate with development teams.
• Automate business processes and support product lifecycle.

Skills

Product Management

Communication Skills

Project Management

Excel

SQL

Task Prioritization

Conflict Resolution

Tools

Zapier

Google Scripts

Job description

Product Operations Associate at Sun King

About the role:
Product Operations Associate is a part of the Digitization & Automation team and works closely with the in-house tech team and other business stakeholders to help Sun King design, develop, and implement intelligent, tech-enabled solutions to help solve a large variety of our Business problems. This position reports to the Product Manager.

What you would be expected to do:

1. Monitor technical issues/bugs raised by stakeholders related to our mobile applications/portals/automations and lead coordination with the development team to get it sorted.
2. Ensure day-to-day functioning and monitoring of current products by handling configurations and change requests.
3. Rolling out of new products/features/automations and resolving stakeholder queries/issues.
4. Automate business processes using tools like Zapier/Google Scripts, and other automation tools.
5. Partner with cross-functional groups and support the Product Manager in the entire product lifecycle, from design to development to launch.
6. Create Flow Charts, Mock Screens, and PRDs for business requirements, user requirements, functional & non-functional requirements, and system requirements following the guidance of the Product Manager.
7. Accountable for testing of applications/solutions/web panels at various stages of the lifecycle.

You might be a strong candidate if you have/are:

1. 1+ year of experience in the product management domain with strong task prioritization skills.
2. Good communication and project management skills.
3. Decent hands-on Excel and SQL Experience.
4. Detail-oriented and has a deep sense of ownership with accountability.
5. Ability to quickly adapt and resolve conflicts in a multi-stakeholder scenario.

What Sun King offers:

1. Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
2. An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
3. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
4. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.

Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.