Product Operations Associate

TabaPay; Palo Alto (CA); Hybrid; USD 99,000 - 121,000; Full time

Benefits offered by this job

100% employer-paid health care insurance

Employer 401K Matching

Generous and Flexible PTO

Job summary

A leading fintech company in Palo Alto is seeking a Product Operations Associate to manage network mandates and ensure compliance across teams. This analytical role involves interpreting complex documentation and collaborating with engineering and compliance teams for seamless implementation. Ideal candidates should be comfortable handling technical requirements, adaptable, and have an interest in payment systems. This hybrid position offers competitive pay and comprehensive benefits.

Qualifications

• Ability to interpret complex network mandates and synthesize actionable updates.
• Comfortable managing large volumes of technical documentation.
• Adaptable in navigating uncertain situations with effective questioning.

Responsibilities

• Summarize impact of network mandates on systems and operations.
• Communicate technical updates across teams for successful implementation.
• Manage configuration projects with external partners.
• Clarify technical requirements with engineering teams.

Skills

Interpreting complex network mandates

Managing technical documentation

Adaptability in uncertain situations

Interest in payment systems

Job description

Join to apply for the Product Operations Associate role at TabaPay

Join to apply for the Product Operations Associate role at TabaPay

The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.

About the Role

We are hiring a Product Operations Analyst to play a critical role in managing network mandates, rule changes, and technical updates from external payment networks such as Visa and Mastercard. In this role, you'll be responsible for reviewing technical documentation and producing structured, actionable assessments that help our teams stay compliant, reduce risk, and respond efficiently. This is a highly analytical, detail-oriented role with significant cross-functional exposure. You will be a foundational member of a growing function, helping to build the processes and playbooks we use to scale our mandate intake and decision-making systems.

What You’ll Do

• Summarize the impact of network mandates on TabaPay’s systems and operations, identifying necessary actions, affected teams, potential risks, and benefits. Maintain a central record of mandates in progress.
• Work closely with Engineering, Compliance, Customer Support, and Account Management, and other teams to ensure that all technical updates and changes are communicated clearly and implemented successfully.
• Open and manage configuration or certification projects with the networks as needed; work with Engineering and external partners to ensure technical changes are delivered correctly and on time.
• Work with engineering teams to clarify technical requirements, provide support for system updates, and resolve any issues that arise during the implementation of mandates.
• Help improve workflows for tracking mandates, assessing their impact, and coordinating responses. Contribute to the development of templates and documentation standards to support scalability and consistency.
• Identify when mandates require merchant notification or technical changes on their side (e.g., fee changes, required fields in API messages), and coordinate with relevant internal teams to manage those communications.

Qualifications

• Ability to interpret complex network mandates, understand business requirements, assess their impact on operations, and synthesize information into concise, actionable updates for various internal and external stakeholders.
• Comfortable managing large volumes of technical documentation and tracking multiple open items, ensuring that nothing falls through the cracks and that deadlines are met.
• You are adaptable and able to navigate uncertain situations, ask the right questions, flag unknowns, and keep progress moving even when some information is incomplete.
• An interest in payment systems is essential. Prior experience in fintech is a plus.

The pay range for this position is $110,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits as listed below, dependent on the position offered.

This position is hybrid, requiring in-person attendance 2-3 times a week attendance at our Palo Alto, CA HQ.

TabaPay offers the following benefits:

• 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
• Employer 401K Matching
• Generous and Flexible PTO

EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

Referrals increase your chances of interviewing at TabaPay by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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