Product Operations Architect & Internal Marketing Leader

Carestream Dental; United States; On-site; USD 125,000 - 135,000; Full time

Job summary

Carestream Dental is seeking a senior operator who can build a new function from scratch by turning ambiguity into a scalable system. This hands-on, individual-contributor role partners with product, service, and sales to drive adoption and value across the organization.

The ideal candidate has 12–15+ years in product operations or related roles, with strong experience in building processes that cross-functionally align teams, and a proven ability to drive adoption of new tooling and templates.

Qualifications

• Bachelor’s degree in Product Management, Marketing, Business, or related field.
• 12–15+ years in product operations, product implementation, program management, or related cross-functional role.
• Experience building a function from scratch rather than inheriting one.
• Background in sales, implementation, service, or product with empathy for those roles.
• Track record designing robust scalable processes and driving adoption, not just documentation.
• Ability to collaborate across product, engineering, service, and sales without direct authority.
• Strong systems thinker focusing on templating, automation, or elimination of recurring work.
• Hands-on experience building programs that drive education and learning.
• Experience instrumenting a team’s work and using data to guide decisions.
• Experience leading a team or building a new function is a plus.
• B2B SaaS experience, especially migrations from on-prem to cloud, a plus.
• Hands-on with AI-assisted tooling for operational workflows a plus.
• Experience in regulated software spaces is a plus.

Responsibilities

• Design and own the process that turns every product release into documentation, training content, and communication used by service, sales, and partners to deliver value.
• Build templates, playbooks, and operating rhythms for the product team and drive real adoption.
• Document current product capabilities to excite and engage the internal team.
• Partner with service and training teams to translate product content into training and knowledge assets.
• Own the internal release communication cadence to ensure critical information is accessible.
• Own annual planning calendar, coordinating release scheduling, capacity, and priorities.
• Instrument the team’s work: track capacity, planning time, release throughput, and confidence levels.
• Run retrospectives and translate feedback into improved tools, processes, and collaboration.
• Partner with AI-assisted tooling leads to reduce recurring low-value work.
• Execute beta and soft releases to market to ensure quality and feedback loops.
• Assess usage and retire non-serving features.

Skills

Product operations

Program management

Cross-functional collaboration

Systems thinking

AI tooling awareness

Leadership experience

Education

Bachelor’s degree in Product Management, Marketing, or Business

Job description

Carestream Dental is seeking a senior operator who can build a new function from scratch by turning ambiguity into a scalable system. This hands-on, individual-contributor role partners with product, service, and sales to drive adoption and value across the organization.

The ideal candidate has 12–15+ years in product operations or related roles, with strong experience in building processes that cross-functionally align teams, and a proven ability to drive adoption of new tooling and templates.