Product Operations Analyst

Majority; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

MAJORITY in Miami is seeking a Product Operations Analyst to optimize banking and telecom processes, integrating AI across operations and partnering with Product and Customer Service teams to enhance the customer experience. This in-person role is based at our Wynwood office.

You will work with Product, CS, Risk and Engineering to drive improvements, automate workflows, and manage key partner relationships in a fast-paced startup environment.

Qualifications

• Bilingual in Spanish and English.
• Excellent communication and teamwork abilities.
• Proactive and willing to own decisions and improvements.
• Experience using AI in day-to-day operations.
• Fintech operations, data analysis, or related fields preferred.
• Bachelor's degree in analytics/science/engineering/business/digital design or similar.

Responsibilities

• Monitor operational performance of products and features with Product and Engineering teams.
• Implement AI and automation tools to build scale and empower the escalation team.
• Collaborate with CS to improve volumes, resolution quality, and efficiency.
• Work with Risk, Compliance, Product and Engineering to analyze behavior and needs.
• Lead communications with operational partners and providers.
• Support initiatives to reduce downtime and boost automation and stability.

Skills

Spanish-English bilingual

Communication skills

Proactive

Process improvement

AI in operations

Education

Bachelor's degree in analytics/science/engineering/business/digital design

Tools

n8n

Looker

Intercom

Datadog

Jira

Job description

MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® Prepaid card, money remittance, and international calling. We are built for migrants, by migrants. Global migration is a 21st-century reality. Whether people are following their dreams, love or new experiences, more and more of us are leaning towards new environments. Our purpose at MAJORITY is to empower the amazing, the brave, and the talented and help them achieve all of their ambitions. We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to thrive in their new country. We are a diverse group of people from over 40 different countries that come together every day and we’re looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances.

As a Product Operations Analyst at MAJORITY, you’ll play an essential role in optimizing our banking and telecom processes, integrating AI across operations, streamlining workflows, and collaborating closely with our Product and Customer Service teams to deliver an exceptional customer experience. This role involves digging into details, making important strategic decisions, building cross-functional collaboration, and managing relationships with key partners in order to support the following areas: Growth (onboarding, adoption, retention, CIP monitoring, customer success), Bank (debit, credit), Services/Telecom (stablecoin payments/global wallet, remittance, international calling, phone plans). If you’re driven, resourceful, and excited by the chance to make an impact at startup-pace, this is your opportunity to help shape the future of financial services.

This is an in-person role based out of our Wynwood office in Miami, Florida.

Role Responsibilities:

• Monitor operational performance of our products and features, working with our Product and Engineering team to make improvements.
• Implement AI and automation tools to build for scale and empower our Escalations team to resolve better/faster.
• Work closely with our CS team to improve volumes, resolution quality, and efficiency.
• Team up with our Risk, Compliance, Product and Engineering teams to investigate customer behavior, proactively detect patterns, understand our customers' needs and keep our customers happy.
• Lead communications with our operational partners and providers.
• Assist with additional initiatives to reduce operational downtime, improve stability and implement automations.

Requirements:

• You are bilingual in Spanish and English.
• You have fantastic communication skills and love to work in teams.
• You are extremely proactive and are not afraid to take ownership and make decisions.
• You have a passion for process and continuous improvement, especially in user-experience and customer-facing roles.
• You already use AI in your day-to-day, and are eager to implement different AI tools into our operations.
• You thrive in a dynamic, self-starter, and high-pace startup environment.
• You love working with customers, understanding their needs, and improving products to better serve them.

Additional Experience (preferred, not required):

• You have 2+ years of experience within fintech operations, data analysis, relationship management, process development or automation.
• You have a bachelor’s degree in analytics, science, engineering, business, digital design or relevant field.
• You have experience working with cross-border markets and B2C products.
• You have some experience with coding (Python). You won't be coding much in this role, but you will be handling multiple software interfaces (n8n, Looker, Intercom, Datadog, Jira) and having at least some programming experience will help you succeed.

We are MAJORITY. We are international, inclusive, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.