Product Marketing Manager - SaaS Device - Remote

Addison Group; Saint Paul (MN); Remote; USD 60,000 - 80,000; Full time

Job description

Title: Product Marketing Manager - SaaS Device

Location: Remote USA

Salary: $110-140K + Bonus + ESOP Plan

No sponsorship

Must have:

• Experience in SaaS-based Devices
• Keen understanding of customer data related to support issues for flagship device/software
• Experience creating marketing support content for a fast-paced organization
• Excellent communication skills

1. Product Strategy & Roadmap: Own the roadmap, feature set, and performance of the Support Hub platform.

2. User Experience: Ensure the Support Hub is intuitive, accessible, and helpful across all user types, including patients, families, clinicians, support teams, and product users.

3. Content Strategy: Develop and maintain a clear content plan by partnering with stakeholders to ensure all resources are accurate, accessible, and aligned with user needs across product lines.

4. Continuous Improvement: Use data, analytics, and feedback to identify opportunities for optimization in navigation, search, engagement, and content quality.

5. Platform Management: Partner with external development team to maintain the WordPress platform functionality and develop new features as needs change.

6. Metrics & Optimization: Define success metrics for the Support Hub (e.g., utilization, search success, content engagement) and drive continuous improvement based on those KPIs.

7. All other duties as assigned by manager.

Core Competencies, Skills & Abilities:

• Experience managing web-based self-service platforms or knowledge centers
• Familiarity with tools like WordPress CMS, GA4, HotJar, Salesforce, or other support technologies
• Strong understanding of UX principles, content strategy, and analytics-driven decision-making
• Excellent communication and cross-functional collaboration skills
• Passion for improving customer experiences and empowering users through accessible resources

Bachelor’s degree required; a technical or UX background is a plus.

3–5 years of product management experience, preferably in SaaS, digital platforms, customer support systems, or educational technology.

Addison Group is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status, in accordance with applicable laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.