Product Manager- Warehouse Management System

LT Apparel Group; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

LT Apparel Group seeks a Product Manager for its Warehouse Management System (WMS) to lead the strategic direction, support, and continuous improvement of warehouse technologies. You will serve as the primary liaison among Operations, IT, business stakeholders, and the vendor, ensuring scalable, efficient warehouse applications.

The role covers the full application lifecycle including production support, enhancements, vendor management, system implementations, upgrades, testing, and user

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field.
• Minimum 5 years of hands-on experience supporting WMS, WES, robotic technology, API integration and conveyor system.
• Proven experience as a Product Manager or similar role in product development.
• Strong understanding of market analysis, user research, and product lifecycle management.
• Excellent communication, leadership, and collaboration skills.

Responsibilities

• Own the WMS as the primary internal owner and liaison with users, IT, and vendor support.
• Ensure system availability, stability, and performance across all warehouse locations.
• Oversee lifecycle activities: incidents, enhancements, testing, deployments, and training.
• Translate business requirements into functional specs for external development teams.
• Lead process improvements across receiving, put-away, replenishment, picking, packing, and shipping.
• Coordinate root cause analysis and prioritize issues by business impact.
• Manage communications with stakeholders and third-party vendors during incidents.
• Validate vendor solutions and ensure timely defect resolutions and SLAs.
• Drive WMS projects: upgrades, new implementations, and efficiency initiatives.
• Coordinate UAT, regression testing, and production readiness activities.

Skills

WMS product mgmt

Stakeholder mgmt

Cross-functional leadership

Vendor coordination

Agile methods

Education

Bachelor’s degree in IT/CS/Supply Chain

Tools

Blue Cherry Software

BoxWorks WES

Print and Apply Labeling

KPI Kommand

Tompkins Robotic tech

Job description

Job Title: Product Manager – Warehouse Management System (WMS)

Department: Corp MIS Staff

Reports To: Sr Director of IT

Position Summary

The Product Manager – Warehouse Management System (WMS) is responsible for the strategic direction, operational support, and continuous improvement of LT Apparel's Warehouse Management System and related warehouse technologies. This role serves as the primary liaison between Distribution Center Operations, Information Technology, business stakeholders, and third-party software vendors to ensure warehouse applications support efficient, accurate, and scalable operations.

The Product Manager oversees the full application lifecycle, including production support, enhancements, vendor management, system implementations, upgrades, testing, documentation, and user training. This position plays a critical role in ensuring technology solutions align with business objectives while supporting the company's growing distribution network.

Your Key Responsibilities:

Warehouse Management System Ownership

• Serve as the primary internal owner of the warehouse management systems.
• Act as the primary point of contact between warehouse operations, business users, IT, and the third-party vendor’s support organization.
• Ensure system availability, stability, and operational performance across all warehouse locations.
• Manage application lifecycle activities including incident management, enhancements, testing, deployments, and production support.
• Maintain ownership of system documentation, business processes, and application standards.

Business Partnership

• Build strong relationships with warehouse operations, distribution leadership, transportation, customer service, and IT teams.
• Translate business requirements into functional specifications for the external WMS development team.
• Recommend system improvements that increase operational efficiency and reduce manual processes.
• Participate in process improvement initiatives involving receiving, put-away, replenishment, picking, packing, shipping, inventory control, cycle counting, and returns.
• Serve as the internal escalation point when standard help desk support is unable to resolve production issues.
• Coordinate root cause analysis for complex warehouse system incidents.
• Prioritize production issues based on business impact.
• Manage communication between business stakeholders and third-party support during critical incidents.
• Ensure timely resolution of application defects and operational issues.
• Manage the relationship with the external WMS support and development partner.
• Review support quality, response times, service level agreements (SLAs), and project deliverables.
• Coordinate enhancement requests, software fixes, testing, and production deployments.
• Validate technical solutions proposed by the vendor before implementation.
• Hold vendors accountable for quality, timelines, documentation, and operational excellence.
• Lead WMS-related projects including upgrades, enhancements, new warehouse implementations, and process improvements.
• Coordinate user acceptance testing (UAT), regression testing, and production readiness activities.
• Develop implementation plans and coordinate cross-functional project activities.
• Ensure successful deployment of new functionality with minimal business disruption.
• Able to manage multiple projects and deadlines with support and resources as needed.

Documentation & Training

• Develop and maintain operational procedures and system documentation.
• Create user guides and support documentation.
• Provide training and knowledge transfer to warehouse personnel and support teams.
• Promote best practices for system utilization and warehouse operations.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field, or equivalent professional experience.

• Minimum 5 years of hands-on experience supporting WMS, WES, robotic technology, API integration and conveyor system.
• Proven experience as a Product Manager or similar role in product development.
• Strong understanding of market analysis, user research, and product lifecycle management.
• Excellent communication, leadership, and collaboration skills.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Familiarity with agile methodologies and product management tools.

Preferred Skills

• Knowledge of Blue Cherry Software, BoxWorks Warehouse Execution System, Print and Apply Labeling Automation Solution, KPI Kommand application and Tompkins Robotic technology.
• Experience with AI, or data-driven products.
• Knowledge of industry-specific regulations or standards relevant to the product.