Product Manager, Trust & Safety

Chime; San Francisco (CA); Hybrid; USD 139,000 - 196,000; Full time

Job summary

Join a forward-thinking financial technology company as a Product Manager in the Trust & Safety team. This role offers a unique opportunity to shape policies and tools that enhance member experiences during transaction disputes. You'll lead efforts to ensure that every member can resolve issues efficiently, balancing compliance and user experience. With a strong emphasis on trust and safety, this position allows you to make a real impact on people's lives. If you're passionate about building empowering experiences and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Hybrid work policy

Backup child, elder, and pet care

401k match

Medical, dental, and vision benefits

Generous vacation policy

Annual wellness stipend

Paid parental leave

Community support time

In-person and virtual events

Challenging opportunity in FinTech

Qualifications

• Experience in product management focusing on trust and safety.
• Strong analytical skills with a focus on user experience.

Responsibilities

• Own the member experience for transaction disputes from filing to resolution.
• Collaborate with cross-functional teams to improve product offerings.

Skills

Product Management

Consumer-Facing Products

Fraud Prevention

Compliance

Analytics

Communication Skills

Education

Bachelor's Degree

Master's Degree

Job description

We’re hiring a Product Manager to join our Trust & Safety team. As our PM, you’ll lead efforts to make sure every Chime member who faces a transaction issue—whether it's fraud or a billing error—can quickly and confidently get their money back. You'll craft member experiences that feel effortless, even when things go wrong, while building systems that help Chime handle disputes efficiently at scale.

Disputes aren't just support tickets—they impact real people trying to pay rent, buy groceries, or protect their hard-earned money. You'll help shape policies and tools that balance compliance, fraud prevention, and compassion. The stakes are high, and so is the opportunity to build trust with every resolution.

The base salary offered for this role and level of experience will begin at $139,600 and up to $195,400. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own the end-to-end member experience for transaction disputes—from filing to resolution
• Design simple, transparent flows that help members regain financial confidence quickly
• Collaborate cross-functionally with Engineering, Risk, Compliance, Legal, and Operations teams
• Drive automation and tooling improvements that reduce handling time and error rates
• Monitor and improve key metrics like resolution time, dispute loss, and member satisfaction
• Stay ahead of evolving regulatory guidelines and ensure full compliance
• Balance business risk, fraud mitigation, and user experience through thoughtful product decisions
  
  

To thrive in this role, you have:

• Built consumer-facing products that prioritize trust, safety, or financial resilience
• Worked in complex operational or policy-heavy domains (e.g. fraud, compliance, support)
• Used analytics and experimentation to uncover insights and drive product decisions
• Collaborated with diverse teams including Engineering, Risk, Legal, and Ops
• Excellent communication skills and comfort with ambiguity in high-stakes areas
• Familiarity with or interest in financial services regulation and dispute resolution
• A member-first mindset and drive to build simple, empowering experiences
  
  

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
  
  
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
  
  
• Competitive salary based on experience
  
  
• 401k match plus great medical, dental, vision, life, and disability benefits
  
  
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  
  
• ???? 1% of your time off to support local community organizations of your choice
  
  
• Annual wellness stipend to use towards eligible wellness related expenses
  
  
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  
  
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
  
  
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  
  
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
  
  

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a

manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .

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