Product Manager - Technical

Intermountain Healthcare Inc.; Santa Fe (NM); Hybrid; USD 62,000 - 96,000; Full time

Benefits offered by this job

Benefits package

PEAK tuition program

Hybrid work options

Job summary

Intermountain Health's SelectHealth - Murray unit seeks a Technical Product Manager to guide technology-driven health plan products, partnering with cross-functional teams to define roadmaps, requirements, and KPIs.

You will translate user needs and market trends into prioritized features, mentor junior staff, and monitor performance metrics to drive continuous improvements in a hybrid, Utah-based role.

Qualifications

• Demonstrated relevant to the role product knowledge and hands-on experience working with those tools and processes
• Ability to lead complex projects
• Strong Analytical and problem-solving abilities
• Exceptional interpersonal and communication skills including writing, speaking and active listening
• Thorough understanding of business processes
• Ability to present ideas in user-friendly language
• Experience working in a team-oriented, collaborative environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Demonstrates working technical knowledge of systems administration
• Demonstrated experience solving server/operating system problems that reduce impact to customers/end-users
• Business process and reengineering experience, as well as an understanding of the relationship between processes and policies
• Experience on products using Scaled Agile Framework.

Responsibilities

• Works with Strategic owner(s) to define and execute the product vision, strategy, and Key Performance Indicators for technology products within the health plan.
• Gathers and analyzes user requirements, market trends, and business goals to inform product development and the development roadmap.
• Collaborates with cross-functional teams (center of excellence) to translate requirements into product features and prioritizes them based on business value, technical feasibility, and user needs.
• Works closely with values stream, platform manager, application support, and vendors to guide the product development process, ensuring timely and quality delivery.
• Monitors product performance through key metrics and user feedback, identifies areas for improvement, facilitates continuous exploration, and drives product enhancements.
• Stays updated with industry trends, healthcare regulations, and emerging technologies to drive innovation within the health plan.
• Collaborates with stakeholders, including internals teams, external partners, and end-users, to gather feedback, address concerns, ensure alignment with business objectives and applying continuous improvement methods.
• Communicates product updates, progress, and roadmap to relevant stakeholders, including senior management, department heads, and technical teams.
• Provides guidance and mentorship to junior product team members, fostering a collaborative and high-performing culture.

Skills

Data Analysis

Problem Solving

Technology Literate

Business Literate

User Experience

Process Ideation and Development

Research

Cross-Functional Teamwork

Innovation

Decision Making

Active Listening

Communication

Tools

SQL

GitHub

API Integrations

Healthcare Data Knowledge

Job description

Hybrid Work

SelectHealth - Murray

Full time

R185721

Job Description

The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates with cross‑functional teams, including software developers, engineers, data analysts, and healthcare professionals, to define product roadmap, product requirements, prioritize features, and ensure successful product delivery.

• Works with Strategic owner(s) to define and execute the product vision, strategy, and Key Performance Indicators for technology products within the health plan.

• Gathers and analyzes user requirements, market trends, and business goals to inform product development and the development roadmap.

• Collaborates with cross-functional teams (center of excellence) to translate requirements into product features and prioritizes them based on business value, technical feasibility, and user needs.

• Works closely with values stream, platform manager, application support, and vendors to guide the product development process, ensuring timely and quality delivery.

• Monitors product performance through key metrics and user feedback, identifies areas for improvement, facilitates continuous exploration, and drives product enhancements.

• Stays updated with industry trends, healthcare regulations, and emerging technologies to drive innovation within the health plan.

• Collaborates with stakeholders, including internals teams, external partners, and end-users, to gather feedback, address concerns, ensure alignment with business objectives and applying continuous improvement methods.

• Communicates product updates, progress, and roadmap to relevant stakeholders, including senior management, department heads, and technical teams.

• Provides guidance and mentorship to junior product team members, fostering a collaborative and high-performing culture.

Minimum Qualifications

• Demonstrated relevant to the role product knowledge and hands-on experience working with those tools and processes

• Ability to lead complex projects

• Strong Analytical and problem-solving abilities

• Exceptional interpersonal and communication skills including writing, speaking and active listening

• Thorough understanding of business processes

• Ability to present ideas in user-friendly language

• Experience working in a team-oriented, collaborative environment

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong customer service orientation

• Demonstrates working technical knowledge of systems administration

• Demonstrated experience solving server/operating system problems that reduce impact to customers/end-users

• Business process and reengineering experience, as well as an understanding of the relationship between processes and policies

• Experience on products using Scaled Agile Framework.

Preferred Qualifications

The following qualifications are preferred but are not required for consideration:

• Experience working as a business analyst within pharmacy, pharmacy benefits, PBM, or a related healthcare environment .

• Moderate to advanced SQL skills , including experience developing queries to analyze, validate, and troubleshoot data across multiple data sources.

• Experience with GitHub or similar source-control platforms for managing code, queries, documentation, and development changes.

• Understanding of and experience working with API integrations , including the ability to interpret technical documentation and support data exchanges between systems.

• Experience working within the healthcare or health insurance industry , with an understanding of healthcare business processes and data.

• Understanding of how healthcare data is produced, consumed, transformed, validated, and exchanged between internal systems, vendors, and external partners.

• Experience reviewing and interpreting regulatory, compliance, and technical documentation and translating requirements into business rules, system requirements, reporting specifications, or operational processes.

• Experience designing, developing, and validating reports based on regulatory and compliance requirements , including translating written requirements into data elements, business logic, calculations, and report outputs.

• Strong analytical, organizational, communication, and complex problem-solving skills , with the ability to investigate issues across business processes, systems, and data.

• Ability to translate and communicate complex business and technical concepts to both technical and nontechnical audiences.

• Knowledge of healthcare products and services, contractual requirements, health insurance regulations, and regulatory reporting requirements .

• Ability to collaborate effectively with business stakeholders, developers, compliance teams, operational teams, vendors, and other technical resources to develop and implement solutions.

Skills

• Data Analysis

• Problem Solving

• Technology Literate

• Business Literate

• User Experience

• Process Ideation and Development

• Research

• Cross-Functional Teamwork

• Innovation

• Decision Making

• Active Listening

• Communication

Location

SelectHealth - Murray

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$44.99 - $69.44

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.