Product Manager / Senior Product Manager

Phorest; United States; Remote; USD 120,000 - 210,000; Full time

Benefits offered by this job

Private healthcare

Pension

Learning resources

Travel schemes

Job summary

Phorest is seeking a senior Product Manager to own a product area used by hair, beauty and wellness businesses. You will guide it from discovery through delivery and measure impact after launch, collaborating with Design, Engineering, Data and business teams to drive customer value and commercial outcomes.

In a senior capacity, you may mentor other Product Managers and influence direction across multiple areas while aligning with company goals and strategic initiatives.

Qualifications

• Experience owning a product area from strategy to outcomes.
• Ability to run discovery through customer conversations and data.
• Strong collaboration across design, engineering, data and business functions.
• Analytical, outcome-focused with KPI tracking.

Responsibilities

• Set product strategy, roadmap and priorities aligned with customer needs and business goals.
• Lead complex initiatives across teams and regions, clarifying dependencies.
• Conduct discovery and translate findings into problems and requirements.
• Explain priorities and risks to stakeholders and coordinate launch readiness.
• Track usage and commercial measures to guide improvements.
• Mentor other Product Managers at senior levels.

Skills

Product management

Customer discovery

KPIs & data analysis

Cross-functional collaboration

Tools

Jira

Looker

Job description

Role overview

Own a product area for software used by hair, beauty and wellness businesses, guiding it from customer discovery through delivery and measuring its impact after launch. You'll work with Design, Engineering, Data and business teams to set direction, improve the product and deliver customer and commercial outcomes. Senior-level scope may also include mentoring product colleagues and influencing direction across multiple areas.

Responsibilities

• Set product strategy, roadmap and priorities, connecting customer needs with business goals.
• Lead complex initiatives across teams and regions, clarifying dependencies and helping teams deliver together.
• Conduct discovery through customer conversations, product data and experiments; turn findings into clear problems and requirements.
• Explain priorities, trade-offs, risks and progress to stakeholders, and coordinate launch readiness and adoption with partner teams.
• Track usage, customer outcomes and commercial measures such as ROI and recurring revenue; use results to guide improvements.
• Keep plans and decisions visible, and, at senior level, coach other Product Managers.

Requirements

• Product management experience, with the ability to own a product area from strategy through outcomes.
• Skill in customer discovery, prioritisation and translating evidence into actionable product plans.
• Strong collaboration and communication across design, engineering, data and business functions.
• Analytical, outcome-focused approach, including setting and monitoring KPIs and interpreting product usage.
• Comfort working through ambiguity, adapting to new evidence and influencing teams without direct authority.
• Knowledge of Agile product development; experience with Jira and Looker is relevant.

Nice to have

• Experience in hair, beauty, wellness, consumer or mobile products.
• Experience selecting or managing suppliers and vendors.
• For senior candidates, a track record of mentoring product managers and shaping direction beyond one product area.

Benefits and work setup

Benefits listed include private healthcare, wellness days, employee assistance, pension and income protection, share purchase opportunities, enhanced family leave, fertility and pregnancy-loss leave, learning resources and travel schemes. Flexible hours, work from home and remote work are possible.