Product Manager, Sales Technology

PIMCO Ltd. - Pacific Investment Management Company; Newport Beach (CA); On-site; USD 250,000 - 305,000; Full time

Job summary

PIMCO Sales Technology seeks a senior product leader to own and reinvent our CRM product, advancing from UI-centric to a data-and-capability layer that supports agents, APIs, and sales workflows.

Lead a cross-functional squad and partner with engineering, AI, and data teams to deliver a unified roadmap that drives business impact.

Qualifications

• 10+ years in product management with CRM ownership.
• Track record modernizing legacy or mature products with improved adoption.
• Fluency in AI-native product thinking for enterprise software.
• Strong prioritization and stakeholder-management across engineering and product teams.
• Experience bridging product and data in financial services or asset management.

Responsibilities

• Own the CRM product vision, roadmap, and prioritization.
• Define and sequence the shift to a headless, AI-native model aligned with sales workflows.
• Lead a cross-functional product squad across engineering, UI, AI, and data teams.
• Be the voice of the AMs; translate needs into a back-log and drive improvements.
• Deliver measurable efficiency improvements through AI-native capabilities.
• Champion agentic interfaces, auto-capture, and human-in-the-loop workflows.

Skills

CRM product leadership

Cross-functional leadership

AI-native thinking

Dynamics 365 experience

Stakeholder management

Finance domain experience

Education

Bachelor's degree in engineering or computer science

Tools

Dynamics 365

Job description

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals.

We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance.

You

• Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning.
• Love solving complex real-world business problems.
• Recognize that cross-functional collaboration is a core component of success for the team.
• Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs.
• Have become a stronger engineer by making mistakes and learning from them.
• Are a doer, someone who wants to grow their career and gain experience across technologies and business functions.

We

• Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
• Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
• Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
• Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
• Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.
• Consider our people to be our greatest asset-we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions.

About the role

PIMCO Sales Technology builds the products, platforms and solutions our global sales organization relies on every day. We're looking for a senior product leader to own our CRM product and lead its next-generation reinvention.

CRM is one of the most widely used products across our firm. Like most enterprise CRMs, it centers on a form-heavy, data-entry-driven experience - and AI is changing what people expect from it. Your mandate is to evolve our Dynamics 365 platform toward a headless, AI-native CRM: a strong system-of-record and API layer underneath, with agentic and lightweight interaction on top, so that capturing and retrieving client information becomes effortless rather than an administrative task.

The role is focused on product leadership rather than platform administration. The necessary engineering, AI, and data capabilities already exist; the opportunity is to bring them together under a clear product strategy and a single accountable owner who can shape the roadmap and deliver business impact.

What you'll do

• Own the CRM product vision, roadmap, and prioritization
• Define and sequence the shift to a headless, AI-native model - evolving from a UI-centric product toward a data and capability layer that agents, APIs, and purpose-built surfaces consume, closely aligned with sales workflows.
• Lead a cross-functional product squad drawing on engineering, UI, AI, and data teams to deliver against a unified roadmap.
• Be the voice of the AMs. Build deep relationships with the global sales organization, translate their needs into a prioritized backlog, and use support and usage signal to drive continuous improvement.
• Deliver measurable outcomes especially around efficiency.
• AI-native - agentic interfaces, auto-capture, and human-in-the-loop workflows as first-grade product surfaces.

What we’re looking for

• 10+ years in product management, including senior ownership of a CRM, sales-technology, or consumer-facing platform product serving a demanding customer base.
• Bachelor's degree in engineering, computer science, or equivalent experience
• A track record of modernizing a legacy or mature product, with measurable improvement in adoption and user satisfaction - not just feature delivery.
• Fluency in AI-native product thinking: E.g. you understand Karpathy's llm-wiki.
• Strong prioritization and stakeholder-management skills; you can partner closely with engineering while holding a clear, independent product point of view.
• Comfort leading through influence in a cross-functional model, aligning teams you don't directly manage behind a shared mission.
• Direct experience with Dynamics 365 or a comparable enterprise CRM and its data model.
• Financial services, investment management, or asset management domain experience.
• Background bridging product and data.

Why join

You’ll lead a high-visibility transformation of a product used across the firm, in an organization that is investing in AI-native engineering and product development. This is a rare opportunity to define what an enterprise CRM becomes in the AI era - and to do it with engineering, AI, and data talent already in place to execute.

PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.

Salary Range: $ 250,000.00 - $ 305,000.00

Equal Employment Opportunity and Affir…?

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.