Product Manager - Remote

ADEX Corporation; Kansas City (KS); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking an analytics expert to enhance customer retention and improve business performance. In this role, you'll be pivotal in analyzing customer data, managing churn, and developing actionable insights to drive strategic planning. You'll work closely with key stakeholders, utilizing advanced tools like SQL and Tableau to deliver impactful analyses. This position offers the chance to make a significant difference in customer experiences while collaborating with a dynamic team in a fast-paced environment. If you are detail-oriented and passionate about analytics, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in the subscription industry, preferably Telecommunications.

Responsibilities

• Analyze customer data to pinpoint trends and opportunities.
• Support strategic planning and customer experience improvements.
• Prepare forecasts and lead results reporting.

Skills

Data analysis

Customer retention strategies

Churn management

Pricing strategy

Communication skills

Education

Bachelor's degree in business or marketing analytics

Tools

SQL

Alteryx

Tableau

Microsoft Excel

Job description

The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification. This team member is a critical part of the team driving improved customer experiences and business performance.

Responsibilities :

• Accurately & quickly pinpoint trends, anomalies and opportunities
• Succinctly summarize results
• Translate insights into actionable plans
• Build simple & complex business impact analyses and forecasts
• Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
• Integrate and matrix results across related activity ( call volumes, offer utilization rates)
• Support strategic planning & customer experience improvements through targeted analyses
• Manage expiring discount financial forecast, model enhancements and data assumptions
• Support base management scrum team, retention plans and service simplification through ad hoc analyses
• Maintain data integrity through core team and cross functional validation
• Analyze customer profile data, billing, CLV, propensity etc.
• Meet with key stakeholders to audit, validate and assess customer trends
• Prepare forecasts
• Attend planning and scrum team meetings
• Work with department Director daily

Required Qualifications :

• Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
• years' experience in subscription industry, preferably Telecommunications
• Prefer strong understanding of services billing, pre-billing, service & equipment codes
• Intimate knowledge of key analytics tools & processes
• Prefer experience with Data query, manipulation and / or visualization tools ( Sql, Alteryx, Tableau)
• Advanced experience with Microsoft Excel
• Familiarity with retention business performance drivers, churn, recurring revenue / wallet share, upsell, operating expense
• Strong communication skills with the ability to connect quickly and credibly in a virtual environment
• Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience

Degree Requirements- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.

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Product Manager Remote • Kansas City, KS