Product Manager, Registrar

Cloudflare, Inc.; San Francisco, California, Boston (CA, MO, MA); On-site; USD 140,000 - 172,000; Full time

Job summary

An established industry player is seeking a dynamic Product Manager for their Registrar service. This role involves defining the product vision and strategy, collaborating with diverse teams, and ensuring the financial health of the Registrar business. You'll be at the forefront of enhancing the domain registration experience, driving adoption, and strategically positioning the product in a competitive market. If you are a curious and customer-centered individual who thrives in a fast-paced environment, this is the perfect opportunity to make a significant impact in a company dedicated to building a better Internet.

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Flexible Paid Time Off

Employee Stock Participation Plan

Mental Health Support

Global Travel Medical Insurance

Qualifications

• Experience in product management with P&L responsibility.
• Ability to analyze user behavior and financial metrics.

Responsibilities

• Define and communicate the vision and strategy for Cloudflare Registrar.
• Collaborate with cross-functional teams to ensure successful product launches.

Skills

Product Management

Cross-functional Collaboration

Customer Research

Data Analysis

Financial Oversight

Education

Bachelor's Degree

Master's Degree

Tools

Data Dashboards

Financial Reporting Tools

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Atlanta, GA | Austin, TX | Denver, CO | Lisbon, Portugal | London, United Kingdom

About the Role

Cloudflare Registrar is a core part of the Cloudflare experience, offering customers a simple and secure way to register and manage their domains. Using Cloudflare, customers register and renew domains at-cost and do not pay any mark up fees.

As the product leader for Cloudflare Registrar, you will own the vision, strategy, and execution for this key service, directly contributing to Cloudflare's mission and growth. You will be responsible not just for the product features, but for the overall success of the registrar business.

Problems you may face:

• How can we deliver a best-in-class domain registration and management experience that seamlessly integrates with Cloudflare's broader suite of security, performance, and reliability services?


• How do we drive adoption and encourage domain transfers into Cloudflare, while also recognizing that registering a domain is often our customers' first step in their Cloudflare journey?


• How do we strategically position Cloudflare Registrar in a competitive market, leveraging our unique strengths while ensuring sustainable growth?


• How can we streamline the complexities of domain transfers, renewals, and compliance across various TLDs and registry requirements?


• How do we effectively manage the operations and financial performance of the Registrar business, working closely with finance and registry partners?

As the Product Manager, Registrar, you'll partner closely with dedicated engineering, design, legal, compliance, finance, and go-to-market teams. You will own the Registrar business, collaborating extensively with Finance to ensure its financial health and strategic alignment. At the same time, you'll be expected to contribute to a high-performance culture and citizenship at Cloudflare - sharing your knowledge and energy to accelerate the organization.

Key Competencies

We are looking for someone who is curious, customer-centered, can learn quickly, think creatively, and work cross-functionally. Key responsibilities include:

• Business & Product Vision and Strategy: Define and communicate the vision, strategic direction, and goals for Cloudflare Registrar.


• Roadmap Prioritization: Develop and maintain a product roadmap that balances core registrar functionality, user experience improvements, new feature development, compliance requirements, integrations, and financial objectives.


• Operation and Financial Oversight: Work closely with finance and registry partners to manage costs, forecasting, and reporting for the Registrar business.


• Champion of the customer: Conduct qualitative user research through customer calls and surveys to understand the needs, workflows, and challenges of domain owners. Additionally, gather feedback internally from various channels and customer-facing teams to develop insights on customer challenges and new product requirements.


• Cross-functional Partnership: Collaborate with engineering, product design, and context experience design to draft and review product requirement documents, design specs, and engineering specs. Partner extensively with Finance, Legal, Compliance, Marketing, Sales, Customer Support, and Business Intelligence to ensure successful product launches, user adoption, regulatory adherence, and financial success.


• Data-informed Decisions: Create dashboards to analyze user behavior, registration/transfer/renewal funnels, experiment results, and key financial metrics (revenue, margin, costs). Collaborate with the business intelligence team to analyze backend metrics impacted by new features and business initiatives.


• First-class Execution: Gets things done and has a track record of driving excellence, impact, and managing complex projects end-to-end.

Bonus Points

• Strong history of impact


• Experience managing a product line with P&L responsibility and experience collaborating closely with finance teams


• Deep understanding of the domain name system (DNS), ICANN policies, registry operations, and the broader domain registration industry.


• Data-fluency - Can you work directly with data, including financial data, yourself to build


• Data-fluency - there is no team of analysts at Cloudflare. Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade others?


• Engineering fluency - while it's not required, we tend to find success with candidates who have a technical background, formal or otherwise. You don't need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen would be super helpful


• At Cloudflare it's pretty helpful to understand how the Internet really works at layers 2 through 7. If you don't have this, be prepared to speak with mastery about another realm of similar complexity.

Compensation

Compensation may be adjusted depending on work location.

For Colorado-based hires: Estimated annual salary of $140,000 - $172,000

Equity

This role is eligible to participate in Cloudflare's equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance


• Dental Insurance


• Vision Insurance


• Flexible Spending Accounts


• Commuter Spending Accounts


• Fertility & Family Forming Benefits


• On-demand mental health support and Employee Assistance Program


• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance


• Life & Accident Insurance


• 401(k) Retirement Savings Plan


• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave


• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.