Product Manager (Platform)

Hygiena LLC; Oregon; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Hygiena LLC seeks a Product Manager (Platform) to unify its software portfolio into a single, customer-centric product experience. You will own the platform roadmap and drive cross-app features, sign-on, and shared data across SureTrend, SureKleanz, SureDoc, and SureLab.

You will collaborate with Engineering, UX, Sales, Marketing, Finance, and Customer Success to optimize adoption, cross-app usage, and cross-sell revenue, while guiding integrations with CRM, ERP, and billing systems.

Qualifications

• Bachelor's degree in business, economics, CS, HCI or related field is required.
• MBA or advanced degree is a plus.
• Minimum 5 years in B2B SaaS product management with cross-application ownership.

Responsibilities

• Own platform roadmap and revenue objectives across multiple product lines.
• Define unified customer experience: single sign-on, cross-app navigation, shared data.
• Define data model and integrations for cross-app reporting and workflows.
• Drive in-app cross-sell opportunities and experiments to improve conversion.
• Lead integration with CRM, ERP, and billing systems; coordinate migrations and releases.

Skills

Product management

Cross-functional collaboration

UI/UX judgment

Strategic thinking

Customer adoption focus

Education

Bachelor's Degree in Business Administration, Economics, CS, HCI, or related field

MBA or other advanced degree

Tools

Azure DevOps

CRM

ERP (Microsoft Dynamics NAV)

Stripe

Job description

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena's proprietary diagnostic technologies enable customers to prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!At Hygiena we believe:

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively not only in the workplace, but in our community and environment!

With rapid growth comes opportunity. We are looking for a Product Manager (Platform) to join our team. This is a full-time, exempt, remote role, but preferably based in Southern California.

About the Role:

The Product Manager (Platform) is responsible for turning Hygiena's portfolio of software applications, including SureTrend, SureKleanz, SureDoc and SureLab, into one connected system that customers experience as a single product. This role owns the platform roadmap end to end: unified sign-in, cross-app navigation, shared data and combined reporting, in-app cross-sell between products, and the integrations that connect our applications to CRM, ERP and billing systems. The Product Manager (Platform) pairs strong UI/UX judgment with a clear understanding of how accounts, data and systems fit together behind the scenes. Our applications were built separately, and this person will make them feel as if they were designed together. Working cross-functionally with Engineering, UX, the other product managers, Sales, Marketing, Finance and Customer Success, the Product Manager is measured on customer adoption, cross-app usage and cross-sell revenue, not on tickets shipped.

• Own and maintain the platform product roadmap and revenue objectives, prioritizing cross-app capabilities based on customer value, revenue impact, technical feasibility, and the needs of each product line.
• Define the unified customer experience across applications, including single sign-on, cross-app navigation, account and site switching, and shared settings, partnering with UX design to deliver experiences that are simple, consistent, and intuitive.
• Define the shared data model and integration requirements that let applications work together, including common customer, site, and user identities, roles and entitlements, and APIs and events, so that combined reporting and cross-app workflows are possible.
• Own in-app cross-sell between products end to end: identify moments of customer need, define prompts and offers with Marketing, route leads to account owners, and run experiments to improve conversion.
• Own integrations between the applications and Hygiena's commercial systems, including CRM, ERP (Microsoft Dynamics NAV), and billing (Stripe), so that Sales sees accurate customer and plan data and invoicing is timely and correct.
• Lead the phased separation of applications from shared legacy architecture into standalone products, planning migrations that avoid disruption to customers' daily workflows
• Partner with Engineering in Azure DevOps for backlog refinement, sprint planning, and release coordination across platform workstreams.
• Collaborate with the other product managers to set cross-app standards and agree on shared roadmap priorities; communicate platform strategy to leadership and enable Sales, Marketing, and Customer Success.

Qualifications:

• Bachelor's Degree in Business Administration, Economics, Computer Science, Human-Computer Interaction, or a related field required. MBA or other advanced degree a plus.
• Minimum of 5 years of experience in product management for B2B SaaS software, including at least 2 years owning capabilities shared across multiple applications.
• Demonstrated experience connecting multiple applications into a single system that customers experience as one product, including single sign-on, shared navigation, and cross-app